Recreation Events Assistant

About Rossmoor, Walnut Creek and the Golden Rain Foundation

Rossmoor Walnut Creek is a nationally recognized community for active seniors who are 55 and older. With nearly 10,000 residents in 6,700 homes on 2,000 acres, Rossmoor is a beautiful, serene enclave about 25 miles east of San Francisco. Offering a vast array of activities, residents are inspired to create, enjoy, learn and participate in activities and sports that they never had time to learn or engage in when they were younger. With two golf courses, four swimming pools, tennis, pickleball, lawn bowling and numerous other activities, it is never dull in Rossmoor. Activity studios include dedicated facilities for art, ceramics, lapidary, sewing, and woodworking. Rossmoor also operates its own movie theater, TV station and weekly newspaper. There are more than 200 clubs in Rossmoor for every interest.

In 2018, Rossmoor completed a $10 million renovation of its 30,000 square foot fitness center, which nicely complements other newer amenities like the event center, restaurant, table tennis pavilion, tennis complex and recycling facility.

Rossmoor is fully developed with construction commencing in 1964 and concluding in the early 2000’s. The homes in Rossmoor are individually owned by residents who live in one of 23 homeowners associations, called “mutuals.” Rossmoor’s streets, open space and amenities are held in Trust. The Golden Rain Foundation (GRF) is the nonprofit Trustee that manages and operates the amenities in a manner similar to that of a small-town council. One mutual is self-managed and the others are managed by GRF.

GRF’s approximately 250 full-time, part-time and part-time/on-call employees provide a huge variety of services including maintenance, plumbing, carpentry, landscaping, golf course maintenance, recreation, lifeguarding, fitness training, vehicle repair, accounting, insurance and purchasing.

Recreation (Events) Assistant

The Golden Rain Foundation of Walnut Creek is looking for individuals with strong customer service and hospitality skills. Our Recreation department is seeking Recreation (Events) Assistants to assist with Rossmoor resident events and excursions on a part-time, on-call basis.

Under supervision of the Recreation Department Manager, this position is responsible for assisting with resident programs, events, and excursions. This position is responsible for ticket scanning on the day of the events; escorting residents on excursions, directing residents and for providing residents with information as needed. This position also provides assistance as required to other members of the Recreation staff.

Duties and Responsibilities:
Under supervision of the Recreation Manager, this position is responsible for assisting with:

• Assist the Recreation Staff with concerts, special events, classes, and day trips, as needed.
• Escort residents on day trips; call the roster and distribute itineraries and tickets, provide assistance to residents during the trip, account for all residents during the trip and that everyone is on the bus for the return trip, ensure emergency procedures are followed.
• Scan tickets for concerts, sell tickets, oversee lobby area; ensure safe and smooth entrance and exit at the events; provide assistance to all residents particularly those with physical limitations.
• Communicate technical and/or logistical issues to appropriate parties. Follow emergency procedures.
• Perform venue checks prior to, during, and after events to prevent entry by non-ticket holders and prevent access to the backstage area.
• Assist with backstage hospitality and green room supplies.
• Perform periodic checks of the restrooms and parking areas for any issues that may need to be reported to Securitas and/or the Custodial Department.
• Perform a final sweep of the venues and buses for lost items.
• Assist with classes and programs including set up, clean-up, and with various duties during program.
• Other duties as assigned by the Recreation Department Manager.

Requirements:

• Demonstrates interpersonal skills with a customer service focus.
• Demonstrates excellent communication skills both written and verbal.
• Demonstrates excellence in teamwork.
• Must be comfortable speaking in front of large groups.
• Maintain a positive and professional demeanor.
• Must be flexible, punctual, and reliable.
• Must be able to perform assigned tasks without constant supervision.
• Valid California driver’s license

Experience:

• Previous experience working with seniors is desirable.
• Ability to work holidays, weekends, and/or evenings as assigned.
• Must be able to stand and walk for long periods of time.

Additional Requirements:

Clean and valid California driver license and satisfactory driving record are conditions of initial and continued employment.

Ability to meet the Dept. of Homeland Security requirements confirming identity and right to work in the United States is required.

Offer is contingent upon satisfactorily passing a pre-employment background check and drug test.

Previous employment must be verifiable.

Job Type: Part-time

Pay: $17.16 - $19.00 per hour

Schedule:

• Evenings as needed
• Weekends as needed

Experience:

• Events Hospitality: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $17 - $19