Manager, Tavern Operations

JOB DESCRIPTION
Job Title: Tavern General Manager

Department: Food & Beverage

Classification: Full Time/ Non-Exempt

Reports to: Northern Route Operations Director

Summary:

Responsible for the daily operation of a restaurant/bar venue, including service standards, staffing and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and assist

Regional Operations Manager with any escalated departmental concern and guest and/or team member challenges.

Essential Functions and Responsibilities:

• Supervise staff to ensure the tavern is clean and tables properly set, guests receive timely service, and the staff is following set procedures.
• Observes and evaluates team members and work procedures to ensure quality standards and service.
• Inspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stocked.
• Ensure the Regional Operations Manager, Director of Operations or Vice-President of NV Tavern Operations is made aware of any unusual incidents and/or events involving guests or team members.
• Assign stations and side work to all staff.
• Assist in administering disciplinary action at the Regional Operations Manager’s direction.
• Maintain a working knowledge of operational procedures, both front and back of house.
• Prepare and serve all drinks to proper specifications, including service staff.
• Notify Regional Operations Manager of guest complaints.
• Follow proper cash control procedures, including correct handling and counting of all cash and
• credit card transactions. Ensure staff is properly trained on the procedures.
• Maintains knowledge and assists the Regional Operations Manager in ensuring service staff is well trained in the following: Liquor laws and regulations concerning service of alcoholic beverages, including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by the Company.
• Golden Route Operations Internal Control Procedures and Title 31 relating to all currency transactions.
• Complete and oversee set-up and cleaning of the bar area. Ensures the coolers are properly operating, orders and stocks bar and cleaning supplies. Also monitors the CO2 tanks and changes beer kegs. Also included is the washing of all bar dishware and adhering to side work lists.
• Make change for gaming customers per Company policy.
• Provide prompt, courteous service to guests at the tavern.
• Maintain a friendly, happy and pleasant atmosphere at the tavern.
• Adhere to all company and health department sanitation requirements and a safe working environment.
• Maintain overall product knowledge of all menu items, including food and drink specials.
• Enforce Company uniform and dress code policy ensuring team member’s appearance, cleanliness, uniform attire and name tag are within Company guidelines.
• Adhere to all company directives and policies and ensure staff follows the same.
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Perform other duties as assigned.

Qualifications:

• Two to five years restaurant/gaming and supervisory experience
• Must possess excellent communication and organization skills
• Ability to maintain confidentiality of sensitive information
• Ability to establish and maintain an effective working relationship with management, staff and coworkers; pleasant personality, team oriented and enjoys working with and assisting people
• Ability to effectively communicate in one-on-one, small group and large group settings
• Able to effectively present information to top management and public groups
• Ability to apply common sense reasoning to variety of situations
• Intermediate computer skills
• At least 21 years of age
• High school diploma or equivalent
• Ability to functionally communicate occupational-based English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

• Work Cards:

• NV Gaming
• Alcohol Awareness (if applicable)

Physical Requirements:

• Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and overhead.
• Occasionally bend, reach, climb, squat, kneel, communicate via radio, and distinguish between shades of color.
• Constantly walk, stand, and use of hearing and vision.

Work Environment Potential Conditions:

• Indoor
• Smoky and noisy
• Hot or cold environment