What are the responsibilities and job description for the Service Host position at Golden Route Operations, LLC?
Summary:
Responsible for providing high quality guest service to guests and assisting guests in the gaming area.
Essential Functions and Responsibilities:
- Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times.
- Remain up to date with monthly marketing promotions.
- Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift.
- Follow the Company’s “Line of Sight” standard in all stores.
- Maintain a comprehensive understanding of the Company’s rewards program and inform guests of all benefits associated with the rewards program.
- Navigate and use the GMS system.
- Inform Supervisor of all gaming machine maintenance issues
- Follow Company comp policy for all snacks and beverages.
- Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner.
- Address stressful situations with guests, business contacts and third parties with dignity and politeness.
- Maintain a complete understanding and adhere to the Company’s policies, procedures, standards, specifications, guidelines and training programs.
- Arrive to work on time and use the proper clock in procedures.
- Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
- Perform other duties as assigned.
Qualifications:
- Previous experience in a customer service industry.
- Knowledge of basic math skills and ability to handle currency and coin.
- Experience working professionally with other department personnel, co-workers and management.
- Proven experience providing high level of guest service.
- Pleasant personality, team-oriented, and enjoys working with and assisting people.
- Basic computer skills.
- At least 21 years of age.
- High school diploma or equivalent preferred.
- Ability to apply common sense reasoning to variety of situations.
- Obtain and maintain all work cards as required by the company.
- Verify right to work in the United States.
Work Cards:
- NV Gaming
Physical Requirements:
- Occasionally lift and/or carry up to 20 lbs. at floor, knee, and/or waist levels.
- Frequently bend, reach, twist, squat, kneel, sit, stand, and walk.
- Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.
Work Environment Potential Conditions:
- Indoor
- Smoky and noisy
