What are the responsibilities and job description for the River Rock Lead Host position at Golden Route Operations?
City
Las Vegas
State
Shift
Varies
Type of Shift
Full Time
Department
Food & Beverage
River Rock Lead Host Arizona Charlie’s Decatur (Las Vegas, NV)
Description : Summary :
Ensures exceptional guest service is provided to guests at all times and handles all elevated complaints or concerns. Oversees the restaurant operation during the absence of the manager. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience.
Essential Functions and Responsibilities
Monitors staff to ensure outstanding guest service is being provided to guest and handles any guest concerns or complaints
Handles escalated guest issues and employee relations
Work with minimal supervision
Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections
Maintains complete knowledge of POS and manual systems
Ensures all cashiering procedures are processed in compliance with accounting standards
Inspect the restaurant to ensure all cleanliness standards are being maintained at all times
Handles all voided checks in accordance with accounting procedures, assists servers with expediting problem payments and handles all other cashiering issues
Maintains complete knowledge and comply with all Departmental policies, procedures and service standards
Conduct start of shift meetings with staff to review standards and procedures
Provide outstanding customer service in a timely manner and demonstrate the I CARE Culture to both guests and fellow team members
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Perform other duties as assigned
Requirements : Qualifications
Minimum one year previous experience performing same or similar job duties
Previous supervisory or leadership experience preferred
Previous experience exercising sound judgment when dealing with difficult guest situations
Ability to manage multiple tasks and remain calm in a very high-paced, hectic environment
Accurate money handling and documentation skills
Present a professional appearance
Ability to effectively communicate in English, both written and verbal
High school diploma or equivalent preferred
Minimum 21 years of age
Work Cards
- Health
Physical Requirements
Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs
Walking or standing up to 100% of the time, including movement on slippery and / or narrow surfaces
Working inside in a noisy, smoky, and hot or cold environment
Frequently standing, walking, bend, reach, squat, kneel, sit
Constant use of hearing and vision, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky and noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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