Service Department Foreman

Golden State Peterbilt

1450 South Union Ave

Bakersfield, Ca 93307

Service Foreman

Pay Range $30 - $50 Bonus

THIS POSITION IS FOR A CURRENT FOREMAN WITH 3 YEARS OF HEAVY TRUCK DEALERSHIP EXPERIENCE.

OR

 A CURRENT HEAVY TRUCK DEALERSHIP TECH WITH 5 YEARS OF HIGH LEVEL WORK EXPERIENCE, WANTING TO LEARN THE FOREMAN POSITION.

As a Service Foreman for a truck dealership, your role is critical in overseeing the maintenance and repair operations, ensuring high-quality service, and managing a team of technicians. As a Service Foreman for a truck dealership, your role is instrumental in maintaining the reputation and profitability of the service department. By effectively managing your team, providing exceptional customer service, and staying abreast of industry developments, you can contribute to the success of the dealership and the satisfaction of its customers.

1. Job Responsibilities:

   - Supervision: Lead a team of technicians, assigning tasks, and ensuring timely completion of repairs and maintenance.

   - Workflow Management: Coordinate service schedules, prioritize work orders, and optimize the efficiency of the service department.

   - Quality Assurance: Maintain high standards of workmanship, ensuring all repairs meet manufacturer specifications and industry regulations.

   - Customer Service: Interact with customers to understand their service needs, provide estimates, and address any concerns or complaints.

   - Training and Development: Provide guidance and training to technicians, fostering their professional growth and ensuring they stay updated on the latest technologies and service procedures.

2. Skills Required:

   - Technical Knowledge: Strong understanding of truck systems, engines, transmissions, and other components, along with proficiency in diagnostic tools and software.

   - Leadership Abilities: Effective leadership skills to motivate and manage a team of technicians, delegating tasks and resolving conflicts as needed.

   - Communication Skills: Excellent communication skills to interact with customers, service advisors, parts department, and upper management, conveying technical information clearly and professionally.

   - Problem-Solving Skills: Ability to troubleshoot complex issues, identify root causes, and implement effective solutions in a timely manner.

   - Organizational Skills: Strong organizational skills to manage service schedules, prioritize tasks, and maintain accurate records.

   - Customer Focus: Commitment to delivering exceptional customer service, addressing customer concerns promptly, and ensuring a positive experience.

3. Challenges:

   - Managing Workload: Balancing competing priorities and ensuring that customer needs are met while maintaining efficiency in the service department.

   - Technical Complexity: Keeping up with advancements in truck technology and ensuring technicians are adequately trained to handle new systems and diagnostic tools.

   - Time Management: Juggling multiple tasks and responsibilities within a fast-paced environment, while maintaining attention to detail and quality standards.

   - Customer Expectations: Meeting or exceeding customer expectations for service quality, turnaround time, and communication throughout the repair process.

   - Team Dynamics: Navigating interpersonal dynamics within the service team, addressing conflicts, and fostering a collaborative and supportive work environment.

4. Career Development:

   - Advanced Training: Pursue additional training and certifications to enhance your technical knowledge and leadership skills, such as manufacturer-sponsored programs or management courses.

   - Vertical Movement: Explore opportunities for advancement within the dealership or automotive group, such as moving into a higher-level management position or specializing in a specific area of service.

   - Industry Involvement: Participate in industry associations, workshops, and networking events to stay connected with industry trends and best practices.

   - Continued Learning: Stay updated on changes in truck technology, regulations, and customer preferences through ongoing learning and professional development initiatives.

5. Work Environment:

   - Dealership Setting: Work in a dealership service department, overseeing repairs and maintenance for a variety of truck makes and models.

   - Fast-Paced: Environment can be fast-paced, especially during peak service hours, requiring the ability to remain calm under pressure and make quick decisions.

   - Customer-Facing: Interact directly with customers, addressing their service needs and building relationships to promote repeat business and customer loyalty.

   - Team Collaboration: Collaborate with service advisors, parts department, and other dealership staff to ensure seamless operations and customer satisfaction.

E.M. Tharp is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Salary : $30 - $50