What are the responsibilities and job description for the Field Systems Engineer position at Golden Technology?
Our client is looking for a Field Systems Engineer to join their team! This role will support client sites in the Boston area and have the following responsibilities :
- Support customers with great Customer Service, resolving mostly high-level support incidents.
- Identify opportunities and areas of improvement while interacting with clients
- Work with clients to suggest technical solutions that meet their business needs
- Work on new installs, migrations, troubleshooting, and projects
- Interface with third party vendors and act as the liaison for the client
- Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments
- Responsible for detailed time tracking of work and client interactions
- Participate in Teambuilding, Knowledge / Experience sharing and regular feedback and process improvement initiatives
- Serve as an escalation point for Tier 1 and 2 engineer support issues
- Participate in on-call rotation and after-hours / weekend projects and troubleshooting as needed.
- Stay on top of new technology and industry trends
Top skills you need to have :
About Golden Technology
Golden Technology was founded in 1997 with the goal of developing people and driving innovation. In other words, our aim is to pair world-class technologists like you with amazing companies that are doing impactful work.
After an initially slow start, and way too many late nights playing Final Fantasy 7, Golden Technology built a unique recruiting engine that would quickly prove itself to deliver top-tiered talent to fortune 500 clients across the US, time and time again.
Golden Technology has built a culture around family and helping the people we touch succeed in both their work and personal lives. Oh, everyone says that? Try us, you'll see it.
We're helping people find their calling and their dream jobs; and through our Golden Community initiatives we are actively working to improve the communities in which we work, live, and play.
