Security Dispatcher- Graveyard

Projected Schedule

This is a part time position. Schedule will be as follows:

Monday and Sunday 2300-0700

Job Summary

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Primary Job Duties

• Schedule or dispatch workers, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Arrange for necessary repairs to restore service and schedules.
• Relay work orders, messages, or information to or from supervisors or clients using telephones or two-way radios.
• Confer with customers or supervising personnel to address questions, problems, or requests for service.
• Prepare work and run schedules.
• Receive or prepare work orders.
• Oversee all communications within specifically assigned territories.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
• Ability to relay information in a fast-paced environment.
• Ability to work under stress and remain calm.
• Good judgment skills and ability to make decisions quickly.

Tools and Technology

Tools Automatic call distributor ACD

• Call management systems CMS
• Desktop computers

Digital telephones

• Voice over internet protocol VoIP systems

Interactive voice recognition equipment

• Dispatch servers

Notebook computers

• Mobile data terminal MDT equipment

Personal computers

• Personal computers

Special purpose telephones

• Multi-line telephone systems
• Personal banking chamber PBC telephones

Teletype input devices

• Teletypewriters TTY

Touch screen monitors

• Touch screen monitors

Two-way radios

• Mobile radios
• Two-way radios

Technology Aviation ground support software

• Bornemann Associates Flight Plan
• Sabre

Calendar and scheduling software

• Scheduling software

Computer aided design CAD software

• Computer aided design CAD software

Customer relationship management CRM software

• Command Alkon COMMANDconcrete
• Digital Gateway e-automate

Data base reporting software

• Locomotive distribution software

Data base user interface and query software

• Database software
• Microsoft Access
• Tangier Sky Scheduler View

Electronic mail software

• Email software
• Microsoft Outlook

Enterprise resource planning ERP software

• Microsoft Dynamics
• SAP
• TMW PowerSuite

Expert system software

• Computer aided dispatching auto routing software
• Rail Traffic Track Warrant Control System

Helpdesk or call center software

• Computer aided dispatch software

Internet browser software

• Web browser software

Map creation software

• ESRI ArcIMS
• Geomechanical design analysis GDA software

Mobile location based services software

• Air-Trak Cloudberry
• Dr. Dispatch
• Global positioning system GPS software
• Resource management software
• Situation resource tracking software
• Transportation management software

Office suite software

• Microsoft Office

Operating system software

• Microsoft Windows

Presentation software

• Microsoft PowerPoint

Route navigation software

• Routing software

Spreadsheet software

• Microsoft Excel

Time accounting software

• Kronos Workforce Timekeeper

Word processing software

• Microsoft Word
• Word processing software

• Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Education and Experience

• Associate degree (or other 2-year degree)
• High School Diploma - or the equivalent (for example, GED)

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics- Using mathematics to solve problems.
• Reading Comprehension- Understanding written sentences and paragraphs in work documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem-Solving Skills

• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Work Context

• Communication Employee will often be the first point of contact in client, security, and patrol calls so it is imperative that they are able to express themselves clearly and professionally.
• Role Relationships Employee will be in constant contact not just with patrol and sentry officers, but other office members, as well as clients.
• Work Setting Office setting.
• Body Positioning - Employee may need to frequently walk, sit, and reach; may need to stand, lift, carry, stoop, kneel, crouch, grip and grasp. May occasionally need to lift up to 20 lbs.
• Work Attire - All employees are required to report to work neatly groomed and dressed. Facial hair is acceptable providing it is kept neat and groomed. Use good judgment in determining what is and is not appropriate to wear to work.
• Pace and Scheduling Shifts can vary from calm and quiet, to fast-paced and constant.