Client Care Coordinator

Overview:

We are seeking a highly organized and detail-oriented individual to join our team as a Client Coordinator. As a Client Coordinator, you will play a crucial role in providing administrative support and ensuring smooth operations within our medical office.

Job Description: Care Coordinator & In-Home Wellness Assistant

As a Care Coordinator & In-Home Wellness Assistant at Golden Years Adult Daycare Assisted Living and Transportation, you play a crucial role in ensuring the well-being and quality of care for our participants. In addition to coordinating and overseeing care services, you are also responsible for identifying, building, attracting, and retaining top talent at the caregiver, care coordinator, and in-home wellness assistant positions.

Your role as an assistant involves actively seeking out qualified individuals who possess the necessary skills and compassion to provide excellent care to our participants. You will be responsible for recruiting, interviewing, and selecting candidates who align with our organization's values and commitment to providing exceptional care.

Furthermore, as the assistant, you will focus on building a strong team by providing training and professional development opportunities for caregivers, care coordinators, and in-home wellness assistants. You will create an environment that fosters growth, collaboration, and job satisfaction, ensuring that our team members are motivated and equipped to deliver the highest standards of care.

Retention of top talent is equally important in your role as the director. You will implement strategies to recognize and reward exceptional performance, promote a positive work culture, and address any concerns or challenges that may arise. By prioritizing the well-being and professional growth of our team members, you will contribute to the overall success of our programs and the satisfaction of our participants and their families.

Your multifaceted role as a Care Coordinator & In-Home Wellness Assistant encompasses not only the coordination of care services but also the identification, building, attraction, and retention of top talent at various positions within our organization. Your dedication to recruiting and cultivating a skilled and compassionate team will ensure the continued delivery of exceptional care to our participants.

Qualifications and Skills:

1. Experience in Care Coordination: We appreciate your experience in coordinating care plans and managing client needs. Your ability to assess individual requirements and develop personalized care plans will be instrumental in ensuring our clients receive the highest level of support.

2. Strong Communication Skills: Effective communication is essential in building rapport with clients, their families, and our team. Your excellent verbal and written communication skills will enable you to convey information, listen actively, and provide clear instructions, creating a positive and collaborative care environment.

3. Empathy and Compassion: We believe that empathy and compassion are at the heart of providing exceptional care. Your genuine concern for the well-being of our clients, coupled with your ability to understand their needs and emotions, will help create a nurturing and supportive environment.

4. Problem-Solving Abilities: The role of a Care Coordinator and In-Home Wellness Assistant often involves addressing challenges and finding solutions. Your strong problem-solving skills and ability to think critically will allow you to handle unexpected situations, make informed decisions, and ensure the best possible outcomes for our clients.

5. Organizational and Time Management Skills: With multiple responsibilities and tasks, staying organized and managing time effectively is crucial. Your ability to prioritize, multitask, and maintain attention to detail will contribute to the smooth operation of our care services and ensure that our clients' needs are met efficiently.

6. Knowledge of Healthcare Regulations: Familiarity with healthcare regulations, including privacy laws and safety protocols, is essential in maintaining compliance and providing a secure environment for our clients. Your understanding of these regulations will contribute to our commitment to upholding the highest standards of care.

7. Teamwork and Collaboration: As a member of our team, your ability to work collaboratively and effectively with colleagues from different disciplines will enhance our collective efforts in providing comprehensive care. Your willingness to share knowledge, support others, and contribute to a positive team culture will be highly valued.

Duties:

- Greet and assist clients in a friendly and professional manner

- Schedule appointments and manage the appointment calendar

- Coordinate client referrals to other healthcare providers

- Maintain accurate and up-to-date client records

- Handle incoming and outgoing correspondence, including phone calls and emails

-In home care checks

Requirements:

- Previous experience working in a medical office setting preferred

- Familiarity with medical terminology and procedures

- Proficient in using office software, such as Microsoft Office Suite

- Excellent organizational and time management skills

- Strong attention to detail and accuracy

- Ability to multitask and prioritize tasks effectively

- Exceptional communication and interpersonal skills

-Caregiver experience preferred

-Travel required

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Edmonton, KY 42129 (Required)

Ability to Relocate:

• Edmonton, KY 42129: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20