What are the responsibilities and job description for the Operations Representative position at Goldencustomercare?

Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

We’re Looking For An : Order Revenue Management / Operations Representative who will manage all aspects of the customer set up. You will work closely with other internal departments such as Accounting and IT. This position solves problems for our customers and the team by working with multiple internal teams with the goal of efficient operations and customer satisfaction.

Location : Remote, HQ in Woodland Hills CA

What You’ll Be Doing :

Proactively ensure flawless execution of all merchandise and marketing orders for customers and team needs.
Customer set up and onboarding - customer profiles, accurate pricing, needed documents to resell and receive payment, etc.
Work with teams and customers to make sure our warehouses and customer DCs are in-stock and set up to sell GH products.
Ensure smooth flow of customer orders from Sales Order to fully paid invoice : KPIs customer set up, order processing, days to ship, customer fill rates, timely invoicing, and aging balances.
Continual process improvement by working with internal teams and customers.
Be the main point of contact with internal Fulfillment, Transportation and Finance teams to ensure flawless execution of all orders and proactive resolution of any purchase order, invoicing or payment issues.
Main point of contact internally for sales teams to align all communication for flawless execution of customer in stock.

Qualifications (Note : We strongly encourage you to apply even if you don’t tick ALL of these boxes.) :

1 years of experience in order revenue management, supply chain or transportation (required)

High School Diploma or equivalent (required)

2 years’ experience in customer service (required)

Proficiency with Microsoft Office software, specifically Excel and Word (required)

Knowledge of NetSuite / report generation (required)

3 years of experience in ORM, supply chain or Transportation

3 years of customer service experience

Expert Excel skills

Strong knowledge of NetSuite, and Tableau

Experience in CRM platforms and data collection

Demonstrate critical thinking and problem-solving skills.

Strong analytical skills

Initiative to work independently.

Strong attention to details and follow through.

Strong proactive customer service orientation.

Solid communication skills.

Must be able to establish and maintain effective working relationships with customers and internal teams.

Solid written and verbal communication skills.

Flexibility to work additional hours as may be required.

Golden Perks & Benefits :

Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.

Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date.

We match up to 3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career.

6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.

Invest in your future with our Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock. Learn more.

Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.

Tuition reimbursement program , which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.

Celebrate your accomplishments with our Spot Bonus, Work Anniversary, and Shout-Outs programs , where your hard work is not only valued but also acknowledged and rewarded.

Reimbursements for a portion of personal cell phone and internet usage for eligible employees.

For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym .

Virtual and in-person company events , like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.

To read more about our Perks & Benefits, click here .

The base salary range is $16.73-$22.36.

The posted salary range in this job posting reflects data based on California‘s cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

LI-Remote

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Salary : $17 - $22

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