What are the responsibilities and job description for the Guest Service Representative/Front Desk - Home2 Suites Minnetonka position at Golder Hospitality?
Description
Home2 Suites by Hilton - Minnetonka is hiring a part-time and full-time second shift Guest Service Representatives to join our team.
As a Guest Service Representative, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.
Hours: 3pm-11pm, including weekends. Must have the flexibility to work holidays.
What we offer YOU?
- Competitive Wages
- Personal Days Off
- Bonus Plan
- Referral programs
- Holiday pay
- Travel discounts nationwide at Hilton family of hotels
- Areas for advancement
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
- Performing the check-in and check-out process
- Answer all incoming and in-house phone calls
- Assist callers with making and/or changing reservations
- Assist all guests as necessary to ensure a positive experience
- Ability to work while standing for extended periods of time.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Thank you for your interest in the Home2 Suites by Hilton - Minnetonka!
Salary : $16
