What are the responsibilities and job description for the Sales and Service Manager position at Goldfish Swim School - Cleveland East?
Benefits:
- Health insurance
- Opportunity for advancement
- Training & development
Summary:
The Sales and Service Manager is primarily responsible for leading the marketing, sales, and customer service efforts at Goldfish Swim School. This role involves creating a strong community presence through grassroots marketing and brand awareness events, generating leads, closing sales, and ensuring an exceptional customer experience. Additionally, the Sales and Service Manager oversees staffing, retail, and vending departments, as well as birthday party operations. They also train and lead a team of Sales and Service Associates to achieve similar goals.
Key Responsibilities:
Lead marketing efforts by organizing and executing grassroots marketing and brand awareness events in the community.
- Create engaging content for social media to promote the school’s programs and events.
- Develop and maintain business-to-business relationships.
- Manage the sales process from lead generation to sign-ups and follow-up with trial participants to ensure they become members.
- Overcome objections and close sales effectively.
- Train and lead a team of Sales and Service Associates to meet marketing, sales, and customer service objectives.
- Ensure a high-quality experience for current members.
- Assist with daily operations to ensure compliance with GSS standard operating procedures.
- Interact with Deck Supervisors and Golden Teachers on scheduling, customer service, and training-related issues.
- Maintain knowledge and skills in technology platforms for bookings, class scheduling, and administrative functions.
- Implement and uphold safety standards, including the Emergency Action Plan.
- Be willing to train for and understand the roles of lifeguard, swim instructor, and deck supervisor as needed.
Education/Experience:
- High school diploma or GED preferred.
- Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
- Experience in grassroots marketing and brand awareness preferred.
- Experience in membership sales preferred.
Certificates and Licenses:
- Lifeguard Instructor certification recommended.
- If not currently certified, please be open to getting lifeguard certification.
Work Environment:
- Regular exposure to heat and humidity.
- Moderate noise levels.
