What are the responsibilities and job description for the Front Desk / Customer Service Representative - PART-TIME position at Goldfish Swim School - Marlborough?
Job Title: Front Desk Customer Service Representative Reports to: General Manager/Sales & Service Manager FLSA Status: Non-Exempt
Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too!
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Perks & Benefits:
- Growth opportunities
- Flexible schedule
- Competitive Pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Monthly paid training
Requirements:
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must be open to cross training and teaching swim lessons
- Must be at least 18 years of age or older
Duties and Responsibilities include the following, other duties may be assigned.
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Conducts sales calls for prospective members.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties.
- Resolves customer concerns/complaints using a professional approach.
- Assists clients with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
- Updates informational displays with accurate and timely promotions and literature.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google, Excel and other software systems.
Certifications and licenses: Lifeguarding/CPR, First Aid and AED certification preferred but not required and can be provided.
Salary : $15 - $18
