What are the responsibilities and job description for the Customer Services and Sales Rockstar! position at Goldfish Swim School - New Rochelle?

Benefits :

401(k) matching
Opportunity for advancement
Paid time off
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Parental leave

Are you ready to dive into a dynamic sales and customer service role? At Goldfish Swim School, we're seeking enthusiastic individuals to join our team as Customer and Sales Representatives. As a frontline response team member, you'll be instrumental in connecting with customers, driving sales through customer engagement across many channels, and achieving exciting monthly targets.

Joining our team means more than just a job—it's a chance to thrive in a supportive environment where your efforts are recognized and rewarded. Picture yourself as the voice of our company, engaging customers with persuasive pitches and delivering top-notch service. And yes, there are perks! Enjoy incentives like bonuses, team celebrations, and opportunities for professional growth.

See our video on Goldfish Experience : https : / / youtu.be / TZTVvr5AgIA

Primary Responsibilities :

Assist in developing customer leads through digital marketing, in-school experiences, marketing events and referral programs.

Interact and engage with customers through multiple channels : 1) Email 2) Text 3) Voice Mail 4) Phone Calll and 5) In-Person.

Present and promote services clearly using effective sales techniques.

Track sales and marketing KPIs, focusing on improving conversion rates and customer experience.

Build rapport with customers to understand their needs and identify sales opportunities.

Answer questions about Goldfish Swim School and our Science of Swimplay approach.

Answer questions about the company and provide excellent customer service.

Enter and update customer information in the database accurately.

Meet or exceed monthly sales targets and performance metrics.

Collaborate with team members and other departments to ensure customer satisfaction.

Job Requirements and Skills :

Proven experience in strong customer service-focused organizations.

Prior experience in sales, digital media, telemarketing, and event marketing

Strong communication and interpersonal skills, must be able to write professionally : clearly and concisely

Ability to effectively manage time and prioritize tasks to meet targets.

Persuasive and goal-oriented with a focus on customer satisfaction.

Proficient in using CRM software, texting software, customer billing and other customer interaction tools

A college education is required; certification in sales or marketing is a plus.

Benefits :

Healthcare is available to every employee who works more than 20 hours per week and meets age requirements.

401K with matching available.

Paid training to kickstart your career

Opportunities for promotions and growth

Flexible hours, even just one shift per week (4 hours)

No late nights, with afternoon shifts ending at 8 pm

Increased social opportunities for networking and fun

Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. See : www.goldfishswimschool.com

NOTE : The information in this posting is not all-inclusive and may be subject to change. The employee is to fulfill other duties and responsibilities as assigned by the Employer.

Location : On-Site with some opportunity for hybrid work.

Key Words : Dynamic, Enthusiasm, Proficiency, Frontline, Engagement, Salesmanship, Outreach, Targets, Support, Recognition, Communication, Persuasion, Service, Incentives, Teamwork, Development, Swimplay, Database, Metrics, Satisfaction, Swimming, Franchise

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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Customer Services and Sales Rockstar!

What are the responsibilities and job description for the Customer Services and Sales Rockstar! position at Goldfish Swim School - New Rochelle?

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