What are the responsibilities and job description for the Client Support Associate position at Goldfish Swim School?
Our Team Member Role
We are a rapidly expanding swim school focused on creating a unique work environment and providing a safe learn-to-swim facility for children aged 4 months to 12 years. Our mission is to change lives through exceptional customer service and a positive experience.
We are seeking a skilled team member who will be responsible for delivering exceptional customer service, processing student registrations, scheduling parties, and maintaining a clean and organized front desk area.
Responsibilities:
Qualifications:
Our Company Values:
We are a rapidly expanding swim school focused on creating a unique work environment and providing a safe learn-to-swim facility for children aged 4 months to 12 years. Our mission is to change lives through exceptional customer service and a positive experience.
We are seeking a skilled team member who will be responsible for delivering exceptional customer service, processing student registrations, scheduling parties, and maintaining a clean and organized front desk area.
Responsibilities:
- Communicate professionally with customers, respond to inquiries, and direct phone calls.
- Process student registrations efficiently, utilizing effective sales/customer service techniques.
- Manage and coordinate birthday/pool parties, supervise private party staff, and address customer concerns/complaints effectively.
- Assist members with merchandise and vending purchases, greet parents and students at the front desk, and track student attendance.
- Maintain the cleanliness of the front desk area, Snack Shack area, changing areas, restrooms, and observation area, oversee the Snack Shack area, and provide guidance to Snack Shack staff.
- Handle voicemail and correspondence, respond promptly, update displays with accurate information, and provide administrative support to management as needed.
- Make collection calls to resolve account issues, prepare daily lesson schedules, enforce safety rules, and administer first aid when necessary.
Qualifications:
- Able to interact positively with children, demonstrate excellent communication and organizational skills, and undergo background checks included in training.
Our Company Values:
We prioritize our core values: delivering a GOLDEN Experience, WOW Customer Service, treating others with Integrity, Compassion, Trust, achieving Extraordinary Results, and celebrating life's achievements by remembering to Celebrate.
We operate independently, allowing each location to establish wages, benefits, and terms that may vary at each Goldfish Swim School location.
