What are the responsibilities and job description for the Front Desk Customer Service Representative position at Goldfish Swim School?
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Job Title : Front Desk Customer Service Representative
Reports to : General Manager
FLSA Status : Non-Exempt
Summary : Promotes quality customer service and processes sales and registration transactions. Acts as the first
point of contact for potential and current Goldfish customers and as such is responsible for presenting a
positive image for the company.
MUST BE WILLING AND ABLE TO ALSO WORK IN THE POOL AS A SWIM INSTRUCTOR!
Duties and Responsibilities include the following. Other duties may be assigned.
1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a
professional manner.
2. Processes student registrations using effective sales / customer service techniques.
3. Schedules and manages birthday / pool parties. Supervises birthday party staff.
4. Resolves customer concerns / complaints using a professional approach.
5. Assists clients with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk. Checks in students on the attendance
tracking system.
7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and
observation area.
8. Monitors snack shack area and provides guidance to snack shack staff.
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Updates informational displays with accurate and timely promotions and literature.
11. Provides occasional administrative support for management personnel to include the General Manager,
and the Asst. General Manager.
12. Makes collection calls to resolve open account problems.
13. Prepares twice daily student lesson schedules for use by instructors and management staff.
14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Education / Experience : High school diploma or GED. Some college preferred. Two years previous customer
service and / or administrative office experience required. Intermediate level computer skills required using
Word, Excel and other software systems.
Certificates and Licenses : CPR, First Aid and AED certification required.
Compensation : $16.50 - $18.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion Not just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity
- Compassion
- Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Salary : $17 - $18
