What are the responsibilities and job description for the Front Desk Representative position at Goldfish Swim School?
Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities. We are currently looking for employees who are bilingual in Cantonese and / or Mandarin.
Benefits:
Benefits:
- Flexible Schedule
- Competitive Pay
- Paid Training
- FUN team environment
- Health Benefits with Employer Contribution
- 401(k) matching
- Paid Vacation
- Discount Program
- Anniversary Recognition Program
- Opportunities for Advancement
- Strengths Based Leadership Development Program
Duties and Responsibilities include the following:
- Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
- Helps the General Manager and department managers fulfill all daily tasks.
- Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
- Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
- Provides sales and marketing training to all qualified sales staff.
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
- Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
- Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction.
- Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.
- Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Education/Experience:
High school diploma or GED is required
Bachelor’s degree or higher preferred
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Two or more years management experience preferred
Two or more years as a swimming instructor preferred
Bilingual preferred in Cantonese and or Mandarin
High school diploma or GED is required
Bachelor’s degree or higher preferred
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Two or more years management experience preferred
Two or more years as a swimming instructor preferred
Bilingual preferred in Cantonese and or Mandarin
Certificates and Licenses: Lifeguard, CPR/AED and first Aid certification required. Shallow water attendant highly recommended.
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
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Salary : $18 - $20
