Retail Floor Manager

Goldflower is destined to be the next BIG name in cannabis. We are a collection of industry experts from around the globe that lead with passion, creativity, and hard work.

While GOLDFLOWER is committed to the highest level of quality, we are also committed to our people. We believe in hiring locally, offering competitive compensation packages, and allowing our employees to learn and grow. We strive to be active corporate citizens, community members and celebrate diversity and inclusion as a company. Our CANNABIS has meaning, it’s an art form, and we’ve mastered our craft. We are looking for someone to grow with us!

GOLD FLOWER's mission is to serve our community by being the premier cannabis company in the industry. We aim to provide a consistent and exceptional 5-star experience for every guest and patient, at every location.

Job Summary:

We are in search of a dynamic Floor Manager to oversee the day-to-day operations of our upcoming retail location. The ideal candidate will ensure a seamless, professional, and welcoming environment for patients and customers, upholding our commitment to excellence.

Requirements:

• High school diploma or equivalent.
• Prior experience in a dispensary setting.
• At least 21 years old with a clean record verified through a Florida Department of Law Enforcement Level 2 Background Screening.
• Demonstrated experience in a customer service or sales role within a fast-paced retail environment.
• Proficiency in utilizing point-of-sale systems.
• Ability to work full-time, with flexibility for night and weekend shifts.
• Strong interpersonal skills, with the capacity to work effectively with diverse personalities.
• Proven ability in resolving issues and maintaining professionalism in challenging situations.
• Basic math skills and cash-handling experience.
• A genuine passion for the cannabis industry and GOLDFLOWER’s vision.
• Enthusiasm for cultivating lasting customer relationships.

Responsibilities:

• Supervise and lead retail team.
• Address issues and challenges as they arise.
• Ensure a high level of customer service is always maintained.
• Address patient inquiries, concerns, and complaints.
• Train staff on effective customer engagement, sales techniques, and cannabis product knowledge.
• Maintain and oversee compliance in all transactions.
• Train staff on compliance requirements.
• Generate regular reports on sales performance, inventory levels, and key metrics.
• Assist in development and implementation of all company standard operating procedures.
• Analyze customer data and feedback to identify buying trends and preferences.
• Collaborate with marketing team to implement promotional strategies and campaigns.
• Participate in planning and executing in-store events.
• Review customer feedback on a regular basis.
• Manage inventory levels, ensuring a well-stocked and organized dispensary.
• Support reception duties as necessary.
• Implement health and safety protocols.
• Cultivate a team-oriented, organized, and detail-focused work environment.
• Collaborate with store manager to ensure efficient staff scheduling.
• Handle time-off requests and manage staffing levels based on business demand.
• Ensure staff are trained on the effective use of technology in customer transactions.
• Oversee maintenance of point-of-sale systems.
• Stay informed about the latest research and guidelines related to cannabis consumption and products.

GOLDFLOWER is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Experience:

• Customer service: 1 year (Preferred)
• Management: 1 year (Preferred)
• cannabis/ dispensary: 1 year (Preferred)

Ability to Commute:

• Largo, FL 33771 (Required)

Work Location: In person

Salary : $55,000