What are the responsibilities and job description for the Commercialization Coordinator position at Golding?
The Commercialization Coordinator will be responsible for coordinating and administration of customer product and business portfolios. This position encompasses the administration of client activity from new customer setup, portfolio maintenance, product portfolio enhancements, and all distribution and budget tracking. The ideal candidate will have a strong service background, attention to detail, a high understanding of technology, strong organizational skills, and a desire to be part of a team.
Main Areas of Focus
- System Management: New Item Set Up, pricing and promotion, broker maintenance
- Account Management: New customer on-boarding, Maintaining customer portals, sales data submission, customer communication
- Trade Promotions & Spend Tracking: Monthly sales reporting, post event analysis, claims management
- Process Management: Coordinate and manage internal communication processes, proactively identify challenges, achieve critical deadlines
Tasks & Responsibilities
This role is responsible for working directly with customers and sales teams within the Sales Department, and closely coordinate with various departments within Golding.
- Ensure that customer portfolios and sales teams align to the company’s policies and procedures.
- Assist with initiating pricing quotes and projects in support of customer product requests.
- Within the ERP system (Deacom) you will capture all supporting documentation for customer and products.
- Assist with customer service-related requests, such as, PO tracking, product inquiries, vendor notification requests, document requests, etc.
- Effectively communicate project/company updates and challenges to stakeholders and team members.
- Resolve conflicts or misunderstandings through clear and proactive communication.
- Collaborate seamlessly with internal teams and customers.
- Lead team projects, inspiring and guiding members to achieve collective goals.
- Analyze and resolve issues by employing strategic problem-solving methodologies and drive innovation to enhance project/company efficiency and quality.
- Prioritize and manage multiple project/company tasks to meet deadlines efficiently.
- Prevent potential issues through attention to detail, and navigate challenging customer interactions with diplomacy and achieve mutually beneficial outcomes.
- Manage customer pricing and promotions and resolve pricing discrepancies, contract interpretation issues, or other disputes related to deductions.
Qualifications
- Solution oriented.
- Strong customer service skills with excellent communication skills, both verbal and written.
- Ability to interact successfully with both internal and external customers at all levels.
- Ability to multi-task, prioritize and be flexible with changing business needs in a team environment.
- Bachelor’s degree in relevant field, associate degree and years of experience will be considered.
