What are the responsibilities and job description for the AWM, Marcus. Fraud Investigations, Vice President, Richardson Richardson · · Vice President position at Goldman Sachs Bank AG?
Wealth Management
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Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest.
Marcus by Goldman Sachs
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
Your Impact
We’re looking for a VP to lead our Disputes team within the Marcus division. As part of this role you will be responsible for day-to-day management of Disputes Investigations and Intake functions including regulatory adherence, service levels, quality and customer experience results. The role will involve working closely with Fraud Strategy, Operations, Technology, Compliance and Legal teams to develop processes and controls to help mitigate risk, increase operational efficiency and ensure positive customer experience. The role entails the following responsibilities :
- Providing day to day oversight to global disputes contact center and back-office investigations teams across procedures, training and staffing processes.
- Spearhead bank to bank interaction, recovery efforts and collaboration on fraud events.
- Identifying improvement opportunities, optimizing processes, guidelines and driving QA enhancements.
- Developing dashboards and control reports to support the management of the business.
- Collaborating with partners to implement process and controls.
- Liaising with strategy teams to identify trends and opportunities for process improvements.
- Working effectively with relevant stakeholders to ensure compliance and regulatory requirements are met at all times.
Responsibilities
Preferred Qualifications
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond.
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