Asset & Wealth Management, Marcus by Goldman Sachs, Fraud Disputes Specialist, Draper, UT

Job Description

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Responsibilities

• Review incoming dispute claims, identify and analyze points of compromise, and to determine the claim outcome
• Determine action required based on established procedures and work with supervisor to handle more complex cases
• Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate and communicate potential risk to Fraud and Disputes leadership
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Conduct investigations by gathering relevant evidence, documents or statements from customers
• Respond to client inquiries related to dispute resolution promptly
• Determine action required based on established procedures and work with supervisor to handle more complex cases
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Manage significant caseload and utilize the company investigation system
• Assist in identifying and developing process enhancements to maximize efficiency of dispute claim activities as required
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed
• Present findings and recommendations to senior management and key stakeholders
  
  

Basic Qualifications

• Bachelor's Degree or equivalent combination of education and fraud dispute experience
• Strong understanding of relevant laws, regulations (Reg E), and industry standards
• Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
• Detailed-oriented and organized
• Experience in conducting investigations and gathering evidence
• Excellent written and verbal communication skills
• Minimum of 2-3 years of experience in financial services or related industries with 1-2 years of direct dispute resolution experience.
• Ability to research and make appropriate decision regarding complex cases
• Experience preparing detailed reports and case summaries
• Ability to manage multiple cases simultaneously and meet deadlines
• Strong interpersonal skills and ability to interact with various stakeholders
• Ability to work some rotating weekends and holidays
  
  

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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