AWM, Marcus by Goldman Sachs, Fraud Detections Specialist, Richardson TX

Job Description

Asset and Wealth Management (AWM)

Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. The wealth management businesses provides financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Responsibilities

• Determine action required based on established procedures to protect the Bank's assets; work with supervisor on handling more complex cases
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
• Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
• Make sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, secure compromised accounts
• Investigate risk identified through new account filters from new account opening process
• Review established detection system-generated alerts to identify fraudulent activity related to transactions, compromised accounts, and account openings
  
  

Basic Qualifications

• High School Diploma or GED
• 1-2 years Fraud or Investigations experience
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast -paced environment
  
  

Preferred Qualifications

• Associates or Bachelor's Degree
• Fraud experience in financial services environment
  
  

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.