Resident Relations Manager

Hey there! We are GoldOller!

Are you an initiative-taking, experienced, and personable Resident Relations Manager ready to join a fantastic team of professionals? GoldOller Real Estate Investments is on the hunt for someone like YOU!

The Resident Relations Manager is oftentimes the first person our residents and customers come into contact with and as such is required to provide excellent customer services to all future and current residents. The Resident Relations Manager primary responsibility is to oversee the Resident Relations Specialists, and for the overall retention of our residents. Focus on proactively and diligently working renewals. Implement fun, affordable and creative monthly resident events.

At times, it may be necessary for the Resident Relations Manager to be cross-trained to work in other areas of operations, such as leasing, and be willing and able to take on those additional responsibilities.

Pay: $22 - $23/hr

Location: The Avenues Apartments

Duties and Responsibilities:

• Diligently and proactively contact residents whom have expiring leases, encouraging them to renew. Maintain a resident retention ratio of 40% or greater.
• Renew residents according to the YieldStar renewal rate.
• Enter resident Notice to Vacate forms in OneSite upon receipt and immediately take steps to try and retain the resident.
• At all times, know the status of all upcoming and pending lease expirations and report that status to the Community Manager on a weekly basis or upon request.
• Develop monthly resident retention programs, produce and maintain a monthly calendar of resident activities, being mindful, too, of the established budget for such events.
• Properly and proactively promote resident activities, assist in preparing for the events, and attend the events.
• Address resident concerns, such as service requests, noise complaints, etc., promptly and independently, communicating those when necessary to your direct supervisor.
• Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation.
• Communicate information to residents with well-written and professional notices.
• Counsel residents who are not complying with the terms of the lease, including those concerning delinquent payments.
• Refer residents with special problems, such as economic, social, legal, health, etc., to groups or agencies that provide assistance.
• Participate in any court hearings and/or appeals as needed.
• Support the Community Manager by achieving the occupancy and rental goals of the property.
• Promptly collect and post any revenue received.
• Assist in following up with any delinquent accounts, including preparing and delivering necessary notices.
• Assist in preparing and monitoring budget and managing expenses within budget through inventory control and purchasing procedures.
• Report on payroll, bonuses and commissions accurately and timely, including proactive monitoring and managing overtime.
• Complete any pertinent safety checklists and/or inspections.
• Assist with other financial duties.
• Assist with Customer Service, Leasing and Marketing.
• Assist with General Repair and Maintenance Including Grounds Maintenance - to ensure all tasks are completed timely.
• Other duties may apply.

Skill Requirements:

• Have a “people person”, outgoing and compassionate personality with the ability to relate to people from all walks of life.
• Possess strong sales skills.
• Have knowledge of property management policies and procedures.
• Proficient in computer skills, including Microsoft Office products.
• Knowledge of RealPage products preferred, including OneSite, YieldStar, Lead2Lease and Ops Technology.
• Possess strong multi-tasking and organizational skills.
• Should have general knowledge of Fair Housing.
• Communicate effectively, both verbally and in writing.
• Ability to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demands.
• Possess excellent conflict resolution skills, with the ability to address difficult or sensitive issues in a compassionate yet straightforward manner.
• Able to establish and maintain effective working relationships with peers, superiors, residents, community service agencies and the public.
• Skilled in communicating with all types of people in a wide variety of situations.

Position Requirements:

• Experience: Minimum of one year of residential property management or related experience or combination of education and experience.
• Physical: Ability to lift, push and pull up to 40 pounds.
• Valid driver's license and reliable, personal automobile for local job-related travel.
• Willingness to help and work in areas other than resident retention, such as leasing.
• National Apartment Leasing Professional (NALP) a plus!

Who we are:

GoldOller Real Estate Investments is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm has been phenomenally successful over the years and currently owns and diligently manages approximately 40,000 units across 12 states, representing over $2.6 billion in assets under management.

What makes our team successful?

Our commitment and strides to stand out, think creatively and do things from our own perspective and expertise! If you are looking for a career path that includes growth and having a sense of purpose, then this is your new “home”!

Perks and Benefits That We Offer…

GoldOller Real Estate Investments believes in a healthy work life balance. Keeping our employees in mind, here is a list of a few benefits we offer:

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
• A Celebrate YOU Day (To use at your leisure, for any special occasion)
• Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
• Company Paid Health Reimbursement Account (up to $3K per calendar year)
• Paid Parental Leave
• Company Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Company Paid Certifications and Licensing
• And so much more!

Are you who we are looking for? Prove it. Apply now. Visit us at www.goldoller.com for more details!

Want to learn more about the GO culture? Visit our YouTube Channel: https://www.youtube.com/goldoller tv.
Equal Opportunity Employer

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Salary : $3,000