What are the responsibilities and job description for the Assistant Store Manager position at Golf Galaxy?
About Golf Galaxy
We are a leading golf retailer committed to growing the game and providing an exceptional customer experience. Our team of Trusted Advisors is dedicated to helping golfers of all ages and abilities improve their game.
We strive to create an inclusive and diverse workforce that reflects the communities we serve. Our goal is to provide genuine, helpful, and friendly service to every golfer who walks through our doors.
As a passionate and people-first store leader, you will oversee store operations and drive brand excellence throughout our stores. You will prioritize teammate coaching, development, and wellbeing while staying focused on financial metrics, store performance, and short-term planning.
Key Responsibilities
- Directly manage teammates in Operational Departments (Front End, Freight and Operations) and have a dotted line responsibility for managing associates in other areas of the store.
- Hold teammates accountable for meeting operational guidelines, brand standards, customer service expectations, and company policies.
- Ensure Operations Departments meet operational standards, including scan & activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.
- Conduct LP audits as required and ensure compliance with loss prevention programs.
- Manage back-office procedures, including applicant flow, pre-hire/new-hire paperwork, I-9 compliance, background checks, terminations, final paycheck requests, personnel changes, associate corrective actions, payroll/timekeeping changes, attendance tracking, and state required personnel paperwork.
- Interview and make recommendations for hiring hourly teammates for the Operations department.
- Onboard and train new teammates.
- Handle teammate discipline, appraisals, and performance matters.
- Make recommendations for termination and advancement of teammates.
- Drive the customer experience at the Front End by training and developing associates through motivational and effective coaching.
- Manage payroll to meet budget and effectively schedule teammates based on customer traffic.
Requirements
- High school diploma or equivalent.
- 1-3 years of retail management experience.
