What are the responsibilities and job description for the Sales and Operations Manager position at Golf Ranch Lee's Summit?
Description
Welcome to the Golf Ranch, where every guest interaction drives us closer to exceptional hospitality! Located in Richardson, we pride ourselves on delivering unparalleled experiences for golf enthusiasts of all levels. If you thrive on creating memorable guest experiences and are passionate about hospitality, then this role is for you. Join us in shaping unforgettable moments for our guests and advancing our service standards to new heights.
Position Overview:
We are seeking a confident, self-starter to join our team as a Customer Experience Manager. This pivotal role will lead our hospitality efforts in a fast-paced and constantly evolving environment. This role is best suited for someone who enjoys building and mentoring a team while having the freedom and independence to move quickly and make decisions. Are you a fearless leader who loves to win? Apply today!
Responsibilities:
- Program Leader:
- Lead efforts and success of our Ranch Pass Subscription program.
- Increase both sales and retention of Ranch Pass Subscriptions.
- Standard Setter:
- Lead by example in all customer interactions.
- Drive expectations and standards for the team with a customer focused approach.
- Brand Champion:
- Embody the vision and brand values.
- Educate customers and employees about Golf Ranch and Golf Lite.
- People Builder:
- Lead and mentor on site Sales and Service team.
- Evolve and improve sales and service process.
- Customer Obsession:
- Understand customer base and continuously find ways to create value.
- Create relationships and connections with customers.
Managerial Responsibilities:
- Manager on Duty (MOD):
- We use a zig-zag management schedule which requires mornings, nights and weekends - looking for full availability to be able to be flexible in working with other Managers on Duty to cover hours of operation.
- Assume MOD responsibilities as needed to oversee daily operations, manage guest inquiries, and maintain a welcoming environment.
- Uphold company policies and standards to ensure a safe, enjoyable, and memorable experience for all guests and employees.
- Continuously coach employees on day-to-day activities and empower them to handle responsibilities and processes independently.
Please apply via our website: https://staffedup.com/golf-ranch-richardson/
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $20 - $25