What are the responsibilities and job description for the Custom Support Administrator (Lafayette, LA) position at GOLFBALLS.COM?
About Us:
Golfballs.com is the World Leader in Golf Customization; and offers a complete selection of balls, clubs, shoes, apparel, and more from golf’s top brands. Golfballs.com sells and prints over 300,000 customized golf balls each week, utilizing our proprietary visualization and fulfillment platforms.
Job Summary:
We are seeking a diligent and organized Custom Support Administrator to join our team. The Custom Logo Support Team, comprised of dedicated agents and graphic design artists, collaborates to seamlessly process orders from Sales, through Production, and finally Delivery to our valued customers. As a Custom Support Administrator, you will interface directly with our Sales Team and Vendors, facilitating order processing and ensuring the prompt delivery of personalized golf products to our clientele. If you possess a keen eye for detail, excellent organizational skills, and thrive in a collaborative environment, Apply Now!
Key Responsibilities:
· Customer Communication:
o Collect logo files from customers, request proofs from the Art Team, and obtain logo approval from customers.
o Facilitate payment collection from customers.
o Coordinate with vendors to procure products, arrange decoration, and organize delivery schedules.
o Address and resolve order issues promptly by liaising with Customers, Sales Team, IT Support, and Production Team.
· System Operations:
o Utilize GBC Admin Site (Management System) to process all orders efficiently.
o Monitor and track the progress of vendor orders.
o Maintain detailed records and notes regarding order progression and communication within the system.
· Team Collaboration:
o Foster a positive team atmosphere and culture.
o Provide support to other departments during peak seasons or based on workload and staffing levels.
Qualifications:
· High school diploma or equivalent preferred.
· Strong professional communication and customer service abilities.
· Proficient computer operation skills.
· Interpersonal skills, including self-motivation, multitasking, and attention to detail.
· Previous experience with data-management software and Microsoft Outlook preferred.
· Alignment with Golfballs.com core values: Teamwork, Accountability, Innovation, Exceeding Expectations, and Positive Energy.
Schedule/Location:
· Operational Hours:
o Monday – Friday: 7am – 6pm
o 9-hour shift within this timeframe with a 1-hour lunch
o Limited weekend hours, upon request
· Workplace Setting:
o Office Seating with assigned workstations (cubicles)
o Limited remote work available as needed and subject to Manager’s Approval
Compensation:
· $15/hour
Benefits:
· Health and dental insurance
· Retirement plan options
· Paid time off and flexible work arrangements
· Opportunities for professional development and training
Join our team as a Custom Support Administrator and play a vital role in Golfballs.com's operations by supporting the Custom Logo Support Team. Collaborate with our Sales Team and Vendors to process orders seamlessly, ensuring timely delivery of customized golf products to our valued customers. If you have excellent communication skills, a knack for organization, and enjoy contributing to a dynamic team environment, we encourage you to apply today!
Salary : $15
