What are the responsibilities and job description for the SMAX Administrator position at Goli Tech?
Job Description
Job Description
The SMAX Administrator will be responsible for configuring, maintaining, and optimizing the Service Management Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization, troubleshooting, performance monitoring, and integration with other IT tools.
Primary Responsibilities :
- Configure and maintain SMAX modules (incident, problem, change, asset, and request management).
- Develop and customize workflows, automation, and service offerings in the SMAX catalog.
- Monitor system performance, perform updates and patches, and ensure data integrity.
- Provide technical support for SMAX-related issues and escalate as needed.
- Integrate SMAX with enterprise tools (monitoring tools, CMDBs, email systems).
- Create custom reports and dashboards to track KPIs and SLA performance.
- Train and support users for platform effectiveness.
- Document configurations, processes, and troubleshooting guides.
Required Skills :
Qualifications :
Key Notes :
Required Skills : Enterprise Application Support
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
