What are the responsibilities and job description for the Technical Business Analyst position at Goli Tech?
Position Summary
The Aetna Technology Delivery organization within CVS Healths Data Digital Analytics Technology (DDAT) organization is seeking a Technical Business Analyst to help realize the product features for a Conversational AI (CAI) platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.
Start Date : As soon as possible
Duration of the engagement : 6 months
Preferred location : OnShore / United States; Remote; working hours Eastern Time required
Rate Card Role : Business Analyst Senior / Specialist
Number of Roles : 2
You will make an impact by
Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated identify gaps and propose adjustments as needed.
Documenting API / data interface / technical requirements
Collaborating with Conversation Designers to depict the Conversation flow including technical logic such as API calls KPIs technical notes etc.
Ensure conversation flows adhere to technical feasibility and system constraints
Required Qualifications
7 years professional experience in the software industry in a Technical Business Analyst role
Proficient with process flow software such as LucidChart and / or Visio
Knowledge of API interfaces required to support conversational dialog
Experience with API integration tools such as Postman or Swagger or similar tools
Highly motivated independent worker with a pulse on industry trends and best practices
Excellent written and verbal communication skills
Ability to work collaboratively in a highly matrixed environment
Preferred Qualifications
Experience as a Business or Information Architect
Proven track record of designing and implementing conversational AI solutions preferably in a largescale (healthcare media technology) enterprise environment
Experience with scaled agile (SAFe) methodology
Education
Bachelors degree Computer Science Software Engineering or Information Technology or equivalent combination of education and experience
Required Skills : Business Analysis
Basic Qualification :
Additional Skills :
Background Check : Yes
Drug Screen : No
