What are the responsibilities and job description for the Technical Support ONSITE position at Goli Tech?
Work Location : ONSITE Newton MA
Responsibilities :
- Installation and configure Windows 1011 on Desktop Laptop
- Configuration of operating system Language packs If any
- Configuration of outlook profile MS Teams and OneDrive
- Install and configure Office application with other Line of Business Applications
- Ensure the user profile data is backed up
- Configure of IE settings network and printer drives Also check group policies are applied
- Configuration of printer
- Drive mapping to Shared Network
- Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc.
- Mobile device management configure outlook teams Microsoft Authenticator etc. Android iPhone iPad Surface etc.
- Walking customers through installing applications and computer peripherals
- Guide users with simple stepbystep instructions
- Conduct remote troubleshooting
- OS and Application support ticket handling on INC SR
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Help create technical documentation and manuals
- Provide technical assistance and support issues related desktop support Teams Conferencing support
- VIP user coordination and support
- Professionalism when resolving service delivery and client issues in a timely manner
- Identifying and escalating business and technical challenges as appropriate and in a timely manner
- Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
- Install and configure the Antivirus
- Coordinate with Migration Onsite team and scheduling team
- Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
- Ensure all scheduled migrations are completed without any business impact
Skills :
Mandatory Skills : Jira Service Desk Servicedesk Windows Server
Required Skills : Desktop SupportHelpdesk
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full Time
Vacancy : 1
