Senior Analyst (Scrum Master)

Position Information
Hiring Manager
Vice President
Department
Technology Solutions
Department Overview
The Technology Solutions Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.
Position Responsibilities
The Technology Solutions (TS) department seeks an experienced DevOps Scrum Master to drive Azure DevOps (ADO), and project management standards based on Scrum. This role involves championing Agile best practices, fostering collaboration, and ensuring continuous improvement across teams. The ideal candidate is a strong communicator with expertise in Agile, Scrum, and project management.
Responsibilities

• Actively participate in discussions and take actions to evolve Golub’s Agile standards and processes
• Establish, communicate and follow standards across development teams and work to evolve new practices and ensure ownership
• Ensure Golub’s standards, processes and tools support successful sprint / cycle activities, visible via metrics
• Guide the team in Agile / Scrum practices aligned with our standards, facilitating Scrum events as necessary and recommending adjustments when required
• Facilitate Scrum ceremonies:
• Ensure standards are being followed as it relates to all scrum meetings and practices
• Focus on removing impediments and providing feedback for continuous improvement
• Align product delivery goals and ensure they are clear and accepted by the delivery team
• Assist with backlog refinement, preparation for upcoming sprints and aligning on objectives
• Demonstrate strong agile project management.
• Meet with team leaders to guide and identify scope, tasks, dependencies, timelines and schedules
• Support the tracking of impediments, risks and issues, ensuring assignment and resolution. Foster an environment of continuous improvement and proactive communication and collaboration
• Track team velocity, sprint/release progress and delivery metrics
• Participate in the development and maintenance of Golub’s agile planning tools including Power BI dashboards and reports. Develop Azure DevOps dashboards for monitoring that will be used by TS team(s).
• Create and maintain metrics for the teams using data points and trends to communicate progress, quality, bottlenecks and team health
• Track and communicate team velocity and sprint / release progress to all affected teams
• Incorporate findings from metrics, improvements to standards which will benefit our entire development lifecycle (sprint cycle, stand-ups, planning, demos, burn down charts, and release health)
• Continuous Improvement:
• Understand team(s) maturity and partner cross-functionally to help the team on their journey. Identify and implement coaching opportunities to reinforce our standards
• Propose changes to our ADO standards pending increased maturity or as opportunities arise which help provide the best solutions for The Firm
• Lead and facilitate continuous improvement efforts with the team through retrospectives and implementing effective transformations to enhance team performance and productivity
  

Candidate Requirements
Qualifications & Experience:

• Bachelor’s degree in computer science or related field is required
• Certified Scrum Master (CSM) or similar Agile certification
• Minimum of 5 years of experience as a Project Manager with at least 3 years of focused Scrum Master experience
• Proficient with Agile project management tools
• Strong analytical and reporting skills (Power BI) (preferred)
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture
  
  

Critical Competencies for Success
Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
  
  

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Technical Support: Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
• Software Development Principals: Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
• Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
• Data Management and Information Security: Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
• Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
• Testing: Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
• Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Vendor Management: Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
• Relationship Management: Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
• Project / Program Management: Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
• Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.
  

Compensation And Benefits
For Illinois Only: It is expected that the base salary range for this position will be $85,000 - $150,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.

Golub Capital is an Equal Opportunity Employer.