Vice President (Executive Support)

Position Information

Hiring Manager

Associate Director

Department

Technology Solutions

Department Overview

The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

Technology Solutions is seeking a motivated individual to provide exceptional white-glove, concierge technology support for our top executives and their administrative teams. This individual will work diligently to maintain a positive working relationship with the Executive Team by becoming a subject matter expert in all aspects of its technology stack and ensuring best-in-class support is provided in accordance with our standards and best practices. Candidates must possess strong interpersonal skills and ability to interact professionally and confidently with both the Executive Team they are supporting as well as the broader TS Team. Candidates must have excellent problem-solving skills, a keen attention to detail and relevant technical skills.

Responsibilities Include

• Serving as the main point of contact for designated senior leaders, addressing their technology needs while ensuring accountability on behalf of the TS Department
• Balancing fast resolution and delivery in a high-pressure environment with well-established processes and procedures
• Providing expertise related to the deployment and support of issued equipment, including but not limited to laptops, mobile devices, printers and personal networking equipment
• Triaging, diagnosing and resolving technology-related issues affecting the Executive Team; advancing issues to appropriate resolution teams in a timely manner and maintaining oversight through resolution
• Providing tailored communications and training related to impactful environmental and process change as required
• Ensuring that proper security procedures and internal processes are being upheld
• Conducting monthly audits of the supported technology environment to ensure compliance with internal standards
• Developing and maintaining detailed documentation and standard operating procedures; ensuring Help Desk documentation remains up to date and aligned with those procedures
• Proactively identifying ways to increase the team’s ability to support senior leadership, reduce chronic issues and improve the overall user satisfaction of Executive Team members as it relates to their technology and the services provided by the TS Department
  
  

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree required in a relevant field
• 10 years of IT support experience with at least 2 years of Executive / C-Level support
• Proven expertise with Microsoft Windows, iOS and Microsoft 365 (specifically Outlook and Teams)
• Thorough understanding of Azure Virtual Desktop, Active Directory, networking principles, two-factor authentication and mobile communications; familiarity with overall LAN and WAN concepts and how it applies to the Firm’s infrastructure
• Some travel will be required to visit remote offices and / or personal residences
• Self-motivated, team-oriented, flexible and able to multi-task with keen prioritization skills
• Excellent analytical and problem-solving skills
• Exceptional verbal and written communication skills
• Proficient in delivering exceptional customer service
• Motivated by a fast paced, complex environment
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture
  
  

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
  
  

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Technical Support: Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
• Software Development Principals: Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
• Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
• Data Management and Information Security: Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
• Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
• Testing: Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
• Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Vendor Management: Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
• Relationship Management: Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
• Project / Program Management: Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
• Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.
  
  

Compensation And Benefits

For Illinois Only: It is expected that the base salary range for this position will be $155,000 to $200,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.

Golub Capital is an Equal Opportunity Employer.