The Implementation Engineer is responsible for the implementation and configuration of all VoIP related equipment for the customer premise. The Implementation Engineer will be responsible for integrating new and existing voice and data equipment as it applies to an implementation.
Do you have the right skills and experience for this role Read on to find out, and make your application.
The Implementation Engineer has a strong technical, telecommunications and networking background, the ability to interface with all levels of customers, maintains a positive attitude, and thrives in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Network design and architecture
- Equipment configuration (router, switch, phones, ancillary devices) remotely and onsite
- Installing of T1, Cable, and DSL connection and access devices
- IP Phone configuration
- Call flow configuration
- Create detailed network diagrams and call flows
- 1st level customer support on implementation
- Documenting and updating operational procedures
EDUCATION and EXPERIENCE
A four-year undergraduate degree or equivalent knowledge is requiredThree or more years experience in a hosted VoIP environment or five or more years experience in a networking environment requiredAdvanced network troubleshooting skills requiredKnowledge of DHCP, DHCP options, DNS, NAT, PAT, VLANs and ARP requiredKnowledge of physical and data link layer functionality preferredExperience with VoIP integrated networks preferredKnowledge of the SIP protocol preferredExperience with Red Hat Linux operating systems recommendedExperience with Excel recommendedADDITIONAL QUALIFICATIONS
Customer service orientedAbility to work under pressureAbility to manage multiple tasksAbility to think independentlyAbility to make critical decisions about a computer networkAbility to thrive in a fast-paced environmentAbility to explain technical details in a friendly mannerWork with other team members and across teamsGo to work every day with a positive attitudeHighly motivated and results orientedAvailable after hours if necessary based on project requirementsTECHNICAL SKILLS / EXPERTISE
Must have the ability to design databases, networks, circuits or switching networks for implementationDetailed knowledge of designated hardware or software applications and platforms is requiredThe ability to counsel, consult, mentor, and transfer technical knowledge to staffLICENSES AND CERTIFICATIONS
CCNA or related technology certifications preferredValid driver’s license is requiredSUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilityLANGUAGE SKILLS
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organizationMATHEMATICAL SKILLS
Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometryJ-18808-Ljbffr
