Customer Success Operations Manager

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

RESPONSIBILITIES

• Support the Customer Success team in hitting their retention and growth targets
• Drive and optimize key processes in Customer Success - territory design, quota setting, opportunity management, compensation, headcount management
• Develop and enforce operating rhythms across Customer Success for renewal forecasting, account strategy, risk mitigation, and territory management
• Influence, support, and drive strategic initiatives across the Customer Success team
• Deeply contribute to the GTM planning cycle as a representative of Customer Success, working as the strategic thought partner to the revenue leadership teams and collaborate with Finance, HR, and GTM Strategy & Ops teams to set an ambitious growth vision
• Develop recommendations on key strategic initiatives from initial hypotheses generation, analysis, and executive ready output

QUALIFICATIONS

• 4 years of relevant experience in revenue operations, sales operations, and/or strategy consulting roles
• Demonstrated ability to coach and grow more junior resources whether through formal management or project leadership
• Systems and process mindset, with experience operationally managing a revenue function
• Comfortable working closely and building relationships with GTM executives
• Experience analyzing marketing, sales, or customer data
• Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy
• Motivated to work collaboratively in a fast-paced, ever-changing environment
  

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $106,350 - $133,500 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.