What are the responsibilities and job description for the Technical Support Level 2 position at Goober Support?
Job Overview:
We are seeking an Level II Support Technician to join our team. This position offers an excellent opportunity for individuals looking to kickstart or continue their career in the technical field. As a technician, you will be responsible for supporting the maintenance and repair of various equipment and systems. This position will be a mix of on-site and remote support for our various clients. Driving will be required for this job.
Responsibilities:
- Assist in troubleshooting, repairing, and maintaining computers and other devices
- Perform routine diagnostics to identify and address potential issues
- Follow technical manuals and guides to ensure proper repair procedures
- Utilize tools such as Google and YouTube to diagnose problems
- Support senior technicians in tasks related to email and workspace productivity tools
- Learn and apply knowledge of computer and information technology systems
Experience:
- Basic understanding of computers and good customer service is a plus
- Familiarity with cloud systems, workspace productivity tools, and cybersecurity is a must
- Ability to communicate effectively in English
- Willingness to learn and maintain a positive attitude
This position offers a valuable opportunity for individuals looking to gain hands-on experience in the technical field. If you are eager to learn and develop your skills as an Support Level II Technician, we encourage you to apply.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Computer Repair: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Lewes, DE 19958 (Required)
Ability to Relocate:
- Lewes, DE 19958: Relocate before starting work (Required)
Work Location: In person
Salary : $18
