What are the responsibilities and job description for the HVAC Dispatcher position at Good Life Brands, LLC?
Position Summary :
To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Good Life Brands (the Company) vision, mission, purpose, and values.
Responsibilities :
- Create a positive customer experience.
- Maintain the daily schedule for all service technician and dispatch technicians as service calls are completed.
- Prioritize calls using detailed call priority according to the greatest customer and / or operational need.
- Monitor appointment schedule as it evolves throughout the day.
- Contact customers if there is a delay in their scheduled time.
- Act as a backup for taking inbound customer’s calls as needed.
- Monitor daily call count and revenue goals to help ensure each department meets their daily, weekly and monthly goals.
- Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
- Maintain complete, accurate and updated information in the customer database.
- Perform administrative duties to assist with the overall efficiency of the operation.
- Promptly report any service issues to the appropriate leader to ensure 100% customer satisfaction is maintained.
- Perform other duties as assigned.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Position Requirements :
Physical Requirements :
Position Specific Standards :
Salary : $16 - $24
