What are the responsibilities and job description for the IT Support Specialist position at Good Samaritan Hospice?
Be a Vital Part of Our Mission-Driven Team!
At Good Samaritan, technology isn’t just about systems—it’s about people. As a non-profit, community-based healthcare organization, we rely on enterprise IT systems, secure communication, and seamless technology to support the compassionate care we deliver. We’re looking for an IT Support Specialist who is not only technically proficient but also patient, resourceful, and eager to help our team succeed.
If you’re a problem solver with a passion for technology and a teacher’s heart, we’d love to meet you!
Why Join Good Samaritan?
- Mission-Driven Work – Be part of a non-profit organization making a real impact in healthcare.
- Collaborative & Supportive Team – Work with a dedicated team that values innovation and problem-solving.
- Growth & Learning Opportunities – Gain experience with enterprise IT systems, networking, and healthcare technology.
- A Role That Matters – Your work ensures that clinicians and staff have the tools they need to deliver compassionate care.
What You’ll Do:
- Provide hands-on, in-person troubleshooting and support for computers, tablets, operating systems, and enterprise software.
- Assist with hardware and software maintenance, ensuring reliability across the organization.
- Offer end-user support for staff across multiple locations, explaining technical concepts with clarity and patience.
- Manage IT assets and inventory, tracking equipment and ensuring resources are effectively deployed.
- Collaborate with the IT team to maintain enterprise IT systems and improve efficiencies.
- Work on basic network troubleshooting (LAN/WAN, VPN, Wi-Fi) and escalate issues as needed.
- Assist with Google Workspace, Microsoft 365, and cloud-based applications for email, collaboration, and secure communications.
What We’re Looking For:
- Technical Expertise – Proficient in operating systems, software applications, and hardware components.
- Problem Solver & Troubleshooter – Strong analytical skills with the ability to diagnose and resolve IT issues efficiently. We like curiosity and tenacity!
- Patient & Service-Oriented – Able to teach and support non-technical users with kindness and clarity.
- Self-Starter & Team Player – Works well independently while also collaborating with leadership and frontline teams.
- Network Experience (Preferred) – Basic Understanding of networking, VPNs, and Wi-Fi troubleshooting is a plus.
- Adaptable & Curious – Eager to learn new technologies and continuously improve IT processes by identifying big-picture opportunities for change and implementing practical solutions that enhance the organization and drive us forward.
Qualifications:
- Associate’s degree in IT, Computer Science, or related field (or equivalent professional experience).
- Comprehensive experience with hardware, software applications, and operating systems.
- Personal vehicle required (travel to various locations as needed).
- Experience in healthcare IT or EHR systems (a plus, but not required).
Ready to bring your IT expertise to a team that truly makes a difference? Apply today!
Job Type: Full-time
