What are the responsibilities and job description for the Head of Programme Management position at GOOD SAMARITAN SHELTER?
Job Summary
The Program Manager oversees the Buena Tierra Supportive Housing Program, serving as the primary point of contact between Santa Barbara County Housing Authority (HASBARCO) and Good Samaritan Shelter.
This role involves day-to-day supervision and guidance to a team of Case Managers, Medical Coordinator and Substance Abuse Specialists.
Key Responsibilities:
- Directing and supporting staff in implementing trauma-informed care and a strengths-based approach, aligned with Good Samaritan Shelter's principles and harm reduction practices.
- Motivating staff to empower residents, foster autonomy, and instill a sense of control.
- Assisting staff in managing complex cases effectively.
- Ensuring accurate and timely data management, including maintaining updated case notes, assessments, and data entry in the Homeless Management Information System (HMIS) and other relevant systems.
- Managing the implementation of the program's 24 hour hotline.
- Taking the lead on Enhanced Care Management and Housing Sustaining Services through the agency's CalAim initiatives.
- Developing tools and systems to educate tenants on policies and encourages their adherence to maintain units and common areas.
- Representing the organization in community activities to enhance its profile.
- Participating in committees, task forces, and special projects as required.
Requirements
- A Bachelor's Degree in a related field or an equivalent combination of education and experience.
- Familiarity with local, state, and federal regulations governing addiction treatment facilities.
- Demonstrating genuine care and understanding for individuals experiencing homelessness.
- Collaboration and cooperation with other staff, volunteers, and external agencies.
- Excellent computer proficiency (MS Office – Word, Excel and Google).
Work Environment
The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere.
Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
