Outreach Program Manager

Essential Duties and Responsibilities:

The Outreach Program Manager will collaborate with lead outreach personnel to actively engage individuals currently experiencing homelessness and residing on the streets. The goal is to establish connections and facilitate access to services that will ultimately support them in achieving stable, long-term housing. This role entails taking charge of implementing and successfully delivering the program. It is crucial to split your time efficiently and effectively to oversee operations across different locations. The Program Manager will oversee all aspects of services provided under the California Advancing and Innovating Medi-cal (CalAIM) program within their specific program, including but not limited to Enhanced Care Management (ECM), Short Term Post Hospitalization (STPH), Housing Transition and Navigation Services (HTNS), Housing Deposits (HD), Housing Tenancy and Sustaining Services (HTSS), Recuperative Care (RCP), and Day Habilitation (Day Hab).

• Supervise and monitor case manager activities to ensure timely submission of all required forms, including client referrals, ongoing engagement documentation, and discharge processes for CalAIM services. Ensure timely submission of information needed to extend service authorizations.
• Respond promptly and accurately to documentation or information requests from the CalAIM team, ensuring all submissions are complete.
• Oversee program service delivery to ensure sufficient billable services are provided, maintaining adequate service levels through weekly case management meetings and regular caseload tracking.
• Conduct client file audits to ensure compliance with quality standards and service delivery practices. Use audit findings to coach and guide staff on best practices to improve the quality and consistency of services.
• Lead, manage, and provide direction to a team of outreach staff, ensuring clear roles and responsibilities.
• Monitor the implementation of outreach initiatives, ensuring that activities are aligned with the program's goals and objectives.
• Aid in training outreach staff on the principles of Good Samaritan Shelter's approach, trauma-informed care, harm reduction strategies, motivational interviewing, and program-specific policies and protocols.
• Direct clients to suitable community organizations, offering assistance when necessary.
• Maintain comprehensive records of all outreach activities involving agencies and clients.
• Supervise the coordination of services with both internal and external partners.
• Ensure adherence to company policies and procedures by team members.
• Address calls and requests from the community aimed at assisting individuals experiencing homelessness whenever feasible.
• Collaborate with local community leaders, organizations, and stakeholders to identify outreach priorities.
• Ensure staff regularly document outreach interactions to assess the housing and service needs of individuals using Fulcrum mapping software and the Homeless Management Information System (HMIS).
• Ongoing outreach and support to individuals who may have re-populated in previously cleared areas.
• Prepare detailed after-action reports to provide data on housing placements, services offered, accomplishments, and effectiveness. Establish rapport with community members and informal leaders within encampments to facilitate their cooperation and buy-in on housing options and support services.
• Carries out duties and responsibilities in accordance with agency policy and procedures and applicable City, County,
• State and Federal Laws.
• Accountable for completing and submitting work orders, procuring necessary supplies, and maintaining the facility in good condition.
• Encouraging and supporting the professional growth of team members.
• Responsible for conducting annual performance evaluations, providing counseling, and overseeing disciplinary procedures for staff.
• Ensures that staff are provided with proper training and are well-equipped to fulfill their roles effectively and contribute to the program's success.
• Oversee that staff timecards and training are submitted in a timely manner.
• The program requires the ability to adapt to varying schedules and on-call demands.
• Perform related duties as assigned by the supervisor.

Education and/or Work Experience Requirements:

This section outlines the essential knowledge, skills, and abilities required to perform the daily tasks and job duties listed above.

• High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
• Hold a Bachelor’s Degree in a related field or have an equivalent combination of education and experience.
• Bachelor’s degree required; BSW preferred.
• Strong leadership, organizational, and communication skills.
• Ability to work collaboratively with diverse teams and maintain a client-centered approach.
• Familiarity with local, state, and federal regulations governing addiction treatment facilities.
• Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.
• Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.
• Ability to work in a team: Collaboration and cooperation with other staff, volunteers, and external agencies.
• Excellent computer proficiency (MS Office – Word, Excel, and Google)

Required Qualifications:

Employment Eligibility Verification:

• Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

Negative Tuberculosis Test:

• Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

Background Screening:

• Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.

Pre-Employment Drug Screening:

• Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.

Driving Skills:

• Must meet the requirements set by our auto insurance carrier.

Insurance Coverage:

• Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.

Personal Insurance Coverage:

• Must have personal insurance coverage that meets the requirements set by the employer.
• This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
• The coverage must be valid and maintained throughout the employment period.

Benefits:

Full-Time Benefits:

• Health Insurance
• Dental, Vision, and Life Insurance
• 401k Matching
• Paid Time Off (PTO)
• Paid Holidays and Floater Day
• Employee Assistance Program
• Gym Membership Discount
• Tuition Reimbursement
• Working Advantage

Part-Time Benefits:

• 401k Matching
• Paid Time Off (PTO)
• Employee Assistance Program
• Gym Membership Discount
• Working Advantage

Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.

Work Environment:

Homeless outreach work environments focus on providing dedicated support to individuals experiencing homelessness. Outreach workers demonstrate compassion and empathy while offering resource and referral services, crisis intervention, and a multidisciplinary approach to address their complex needs. They engage directly with individuals on the streets, in encampments, and other locations, advocating for access to social services and supporting housing stability. Homeless outreach requires a trauma-informed and safety-conscious approach, often involving partnerships with various organizations and community members to address homelessness effectively. Since some clients may be initially resistant to services, outreach workers continue to show up consistently to build trust and rapport with the individuals they serve.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Must be able to lift and carry up to 40 lbs.
• The role may involve both indoor and outdoor activities, and staff may need to spend considerable time under the sun while engaging with clients and providing support.
• The job might require walking for extended periods, especially when conducting outreach to clients or visiting multiple locations in a single day.
• The capability to navigate stairs multiple times during a shift is required.
• Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
• Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.

Mental Requirements:

The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.

• Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.
• The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their self-care and prevent burnout.
• Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.
• Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.

The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients. At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and abilities required.

Job Type: Full-time

Pay: $34.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $34 - $36