Program Manager- Permanent Supportive Housing Buena Tierra

Job description

Essential Duties and Responsibilities :

The Program Manager is responsible for overseeing the Buena Tierra Supportive Housing Program, acting as the primary point of contact between Santa Barbara County Housing Authority (HASBARCO) and Good Samaritan Shelter.. Reporting to the Director of Housing and Quality Assurance programs, the Program Manager plays a vital role in ensuring the program's success and compliance with contractual obligations.

• Providing day-to-day supervision and guidance to a team of Case Managers, Medical Coordinator and Substance Abuse Specialists.
• Directing and supporting staff in implementing trauma-informed care and a strengths-based approach, aligned with Good Samaritan Shelter's principles and harm reduction practices. Motivating staff to empower residents, foster autonomy, and instill a sense of control. Assisting staff in managing complex cases effectively.
• Assisting in the training of staff, ensuring they are well-versed in Good Samaritan Shelter's case management approach, trauma-informed care, harm reduction strategies, motivational interviewing techniques, and program-specific policies and protocols.
• Engaging in conversations with clients about issues like substance abuse, mental health, and other barriers to maintaining housing.
• Ensuring accurate and timely data management, including maintaining updated case notes, assessments, and data entry in the Homeless Management Information System (HMIS) and other relevant systems.
• Monitor and support staff documentation
• Manage the implementation of the program’s 24 hour hotline
• Takes the lead on Enhanced Care Management and Housing Sustaining Services through the agency’s CalAim initiatives
• Ensures clear and consistent communication with HASBARCO staff regarding tenant placement.
• Develops tools and systems to educate tenants on policies and encourages their adherence to maintain units and common areas.
• Assists staff in resolving challenging tenant issues and disputes.
• Encourages positive tenant involvement in Good Samaritan Shelter's housing units.
• Coordinate referrals, compliance and enrollments into Good Samaritan's Housing Support programs in partnership with CenCal.
• Serve as a liaison with staff and the Housing Authority to ensure that communication is clear and consistent amongst agencies.
• Provides on-call coverage for crisis incidents during after-hours and weekends.
• Establishes strong relationships with Human Services Department, community partners, landlords, and stakeholders.
• Represents the organization in community activities to enhance its profile.
• Participates in committees, task forces, and special projects as required.
• Accountable for completing and submitting work orders, procuring necessary supplies, and maintaining the facility in good condition.
• Encouraging and supporting the professional growth of team members.
• Responsible for conducting annual performance evaluations, providing counseling, and overseeing disciplinary procedures for staff.
• Ensures that staff are provided with proper training and are well-equipped to fulfill their roles effectively and contribute to the program's success.
• Oversee staff timecards and training are submitted in a timely manner.
• Perform related duties as assigned by the supervisor.

Education and / or Work Experience Requirements :

This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.

Required Qualifications :

Employment Eligibility Verification :

Negative Tuberculosis Test :

Background Screening :

Pre-Employment Drug Screening :

Driving Skills :

Insurance Coverage :

Personal Insurance Coverage :

Benefits : Full-Time Benefits :

Part-Time Benefits :

Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.

Work Environment :

The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere. It is crucial to establish a secure environment that prioritizes the well-being of both staff and clients. The work is often carried out through a multidisciplinary team approach, involving professionals from various fields who collaborate to provide comprehensive support. Crisis management protocols and resources should be readily available to address emergencies related to substance abuse or mental health. Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs. Additionally, the work environment should prioritize staff self-care and support, recognizing the potential challenges and providing resources for their well-being. Confidentiality and privacy of client information are paramount, ensuring trust and maintaining ethical standards. By fostering an inclusive and empathetic work environment, homeless services can effectively support clients on their path to recovery and stability.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements :

The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.