Safe House Program Manager - Santa Maria CA

Good Samaritan Shelter

Essential Duties and Responsibilities:

The Good Samaritan Shelter Safe house offers shelter and life skills training to individuals aged 18 and above who are survivors of Human Trafficking. The program's focus is on providing comprehensive services such as substance abuse treatment, intensive case management, mental health treatment, harm reduction, coping skills, and various other support services. These efforts aim to aid and empower survivors in their recovery journey and successful reintegration into the community, all while adhering to a trauma-informed approach.

As the Program Manager, your responsibilities encompass the supervision and coordination of day-to-day activities for both clients and staff members. Your role plays a vital part in ensuring the effective implementation and delivery of the program's services to support and guide residents on their path to healing and personal growth. Role will also include Medical Safe Haven Patient Advocate.

• Applicants for this position must be female to meet the specific needs of our clients.
• Conducts assessment screenings for prospective clients to determine their level of need and suitable program placement.
• Develops personalized treatment and service plans for clients, considering their individual needs and experiences.
• Oversees all program activities, including staff supervision, weekly meetings, program development, and data collection for reporting requirements.
• Collaborates with various agencies, such as Behavioral Wellness, District Attorney, Public Defender, Public Health, Department of Social Services, North County Rape Crisis, Domestic Violence Solutions, and Probation, while adhering to proper releases, to achieve positive outcomes.
• Educates clients and their families about their diagnosis, treatment, and recovery process.
• Facilitates referrals for individuals with mental health and/or substance use disorders to connect them with appropriate community providers.
• Provides Case Management support to help clients secure stable housing, access physical health care, obtain benefits and entitlements, and develop essential living skills.
• Offer staff support and crisis intervention as needed, including on-call and after-hours assistance.
• Collaborates with existing mental health treatment teams for clients to ensure they receive the necessary treatment and guidance tailored to their specific needs.
• A Medical Safe Haven Patient Advocate would provide support and advocacy services to patients and their families during their healthcare journey. This could involve helping patients understand their rights, treatment options, and medical procedures. The advocate may also act as a liaison between the patient and healthcare providers to ensure the patient's needs and preferences are communicated effectively.
• In case of any conflicts or disagreements between the patient and healthcare providers, the advocate might work towards finding resolutions and facilitating better communication between the parties involved.
• Provide patients with information about available resources, support groups, and community services that could assist them during their medical journey.
• The program manager will be stationed at the Dignity Health clinic during scheduled hours.
• Must complete all Dignity Health training and clearances to qualify for the position.
• Carries out duties and responsibilities in accordance with agency policy and procedures and applicable City, County,
• State and Federal Laws.
• Responsible for supervising staff documentation in both the ETO and ECM in a timely manner.
• Accountable for completing and submitting work orders, procuring necessary supplies, and maintaining the facility in good condition.
• Encouraging and supporting the professional growth of team members.
• Responsible for conducting annual performance evaluations, providing counseling, and overseeing disciplinary procedures for staff.
• Ensures that staff are provided with proper training and are well-equipped to fulfill their roles effectively and contribute to the program's success.
• Oversee staff timecards and training are submitted in a timely manner.
• The 24-hour program requires the ability to adapt to varying schedules and demands.
• Perform related duties as assigned by the supervisor.

Education and/or Work Experience Requirements:

This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.

• High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
• Bachelor's degree required in social work, psychology, counseling, or a related field
• Familiarity with local laws and regulations pertaining to the operation of safe house and the protection of vulnerable individuals is vital for compliance and ensuring the safety of residents.
• Previous experience in program management, preferably in a shelter or safe house setting.
• Strong leadership, organizational, and communication skills.
• Excellent communication skills: Ability to effectively communicate with shelter residents, colleagues, and external stakeholders.
• Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.
• Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.
• Ability to work in a team: Collaboration and cooperation with other shelter staff, volunteers, and external agencies.
• Excellent computer proficiency (MS Office – Word, Excel and Google)

Job Type: Full-time

Pay: $34.00 - $37.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• program management in shelter or safe house setting: 3 years (Preferred)

Work Location: In person

Salary : $34 - $37