What are the responsibilities and job description for the Client Services Coordinator - FT Days position at Good Samaritan Society?
Careers With Purpose
Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.
Facility: GSS NM Las Vegas
Location: Las Vegas, NM
Address: 1012 Mills Ave, Las Vegas, NM 87701, USA
Shift: Day
Job Schedule: Full time
Weekly Hours: 40.00
Job Summary
The client services coordinator is responsible for the overseeing and coordinating the care that is being provided to services at home clients. Establishes and maintains interpersonal relationships with clients, ultimately ensuring a high client satisfaction. Responsible for gathering and documenting appropriate data. Completes monthly supervisory visits for all active clients, face-to-face or by telephone as payer source or state licensure allows. Completes all intake visits and coordinates with administrative coordinator to ensure accurate data entry of client admission and authorization. Assists in planning, developing, organizing and evaluating the services being provided to clients.
Monitors, evaluates and reports client's status to the appropriate personnel, including working with the managed care organization (MCO) and participating in interdisciplinary teams (IDTs) when needed. Responds to requests for further information and/or clarification on submitted care plans in a timely manner.
Submits complete and accurate supervisory visit notes on all clients by the end of each pay period.
Submits all documentation needed to state regulatory agencies, including MCOs.
Provides support and data to administration to ensure accurate and timely data entry of client admission and authorization information. Visits the business office according to established schedule and upon supervisor request for designated meetings or for other business as required.
Promotes the business location to the community to increase sales and promote employment opportunities. Provides excellent customer service to internal and external customers.
Provides in-home care in emergency situations. Performs other duties as assigned.
Must have excellent communication skills, strong interpersonal skills and strong organizing skills. Must be able to work with growth and development needs of unique client populations. May require overnight and/or weekend travel.
Qualifications
High school diploma strongly preferred.
One year experience in sales, customer service, project management, case management
or scheduling.
Basic knowledge of disabilities home healthcare and federal/state benefits for people with disabilities such as Medicaid, Social Security and Waiver programs.
Current valid driver’s license, and must meet all medical guidelines for Good Samarian Society/Sanford Health Category III drivers.
Benefits
The Good Samaritan Society offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
The Good Samaritan Society is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
The Good Samaritan Society has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0215470
Job Function: Care Coordination
Featured: No
