Customer Support Manager

Good Shepherd Travel offers religious tours for churches nationwide, delivering memories that will last a lifetime.

SUMMARY

The Customer Service Representative is accountable for building strong customer relationships through high-quality service and support and maintaining quality administrative work instructions. In this role, the representative will serve customers for all travel needs, special accommodations, and customer issues, perform basic account administration, and ensure overall customer expectations are met.

DUTIES AND RESPONSIBILITIES:

Know, understand, and incorporate the Good Shepherd Travel philosophy, values, and vision into all business behavior, practices, and decisions.

Maintain a Team and positive working relationship with external suppliers and internal personnel.

Provide excellent customer service to build and maintain customer relationships through fast and accurate processing of requests.

Respond promptly, professionally, and with appropriate detail to customer inquiries about trip package information, trip status, and materials.

Investigate and attempt to resolve customer issues in alignment with established company processes and work instructions.

Prioritize workload based on the urgency of customer/ trip needs, specifications, and shipping and delivery requirements.

Enter customer and/or vendor pricing into various databases.

Prepare and follow through with the customer to expedite the request.

Train and mentor others within the department (as assigned).

Qualifications

REQUIREMENTS:

• A High School Diploma or GED is required
• 3-5 years of Customer Service experience required
• Proven ability to work well within a team environment and with urgent, time-sensitive duties
• Demonstrated ability to accurately and efficiently service Spanish-speaking customers
• Maintain excellent organizational and time-management skills, with strong follow-through
• Ability to handle multiple tasks simultaneously
• Ability to work with minimal supervision and with little to no direction
• Maintain excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
• Maintain accurate data entry, documentation, and reporting skills, as required
• Maintain intermediate working knowledge with integrated data systems, Microsoft Office, to include Outlook, Word, and Excel (i.e., spreadsheet reports, invoicing, importing and exporting of files, as applicable)

Job Types: Full-time, Part-time

Pay: $16.00 - $17.50 per hour

Expected hours: 15 – 30 per week

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Office Administration: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Flower Mound, TX 75028 (Required)

Ability to Relocate:

• Flower Mound, TX 75028: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $18