Patient Experience Team Lead - Weekend Shift

Benefits:

• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
  
  
  

For: Weekend Expanded Access Clinic (Walk-In Clinic)

Reports To: Patient Experience Manager

Job Type: Full-Time (Weekend Only)

Work Schedule:

• Friday: 8:00 AM - 8:00 PM
• Saturday: 8:00 AM - 8:00 PM
• Sunday: 9:00 AM - 6:00 PM
  
  
  

Mission: The GSCC exists so that the working poor and others who lack healthcare access receive quality care and improved health outcomes.

Vision: Empowering Well-Being

Core Values: Love, Respect, Fight, Resilience and Flexibility

Why Work With Us:

• Leadership Opportunity: Guide and develop a dedicated team focused on creating a positive patient experience.
• Community Impact: Help remove barriers to care and ensure seamless access to healthcare services.
• Operational Excellence: Work with a collaborative team to enhance efficiency, improve patient flow, and drive process improvements.
• Growth & Development: Take advantage of leadership training and career advancement opportunities.
  
  
  

Your Role:

As the Weekend Patient Experience Team Lead, you will supervise and support the Patient Experience (PX) team, ensuring smooth front-office operations, exceptional customer service, and compliance with financial and regulatory requirements.

Daily Operations & Supervision

• Oversee daily PX team activities to ensure patient calls, messages, and faxes are responded to promptly.
• Assist with training, onboarding, and ongoing support for new PX team members.
• Maintain PX team schedules to ensure proper coverage.
• Monitor customer service interactions to maintain a welcoming, professional environment.
  
  
  

Financial & Compliance Responsibilities

• Track daily, weekly, and monthly patient revenues to align with GSCC financial goals.
• Support PX team in determining patient eligibility and assigning financial assistance.
• Ensure compliance with HIPAA regulations by protecting patient information.
• Promote collaboration between PX, medical, dental, and pharmacy teams to ensure continuity of care.
  
  
  

Patient Engagement & Experience

• Maintain the cleanliness and professional appearance of the health center.
• Ensure patient signage is up to date for service changes, closures, holidays, and fee schedules.
• Resolve patient concerns and escalate grievances when necessary.
  
  
  

Cash Handling & Financial Oversight

• Ensure patient payments are handled according to financial control procedures.
  
  
  

Customer Service Monitoring & Process Improvement

• Provide ongoing customer service training to the PX team.
• Identify and implement process improvements to reduce wait times and increase efficiency.
• Oversee patient intake, scheduling, and check-in processes to optimize workflow.
  
  
  

Patient Records & Workflow Management

• Ensure patient records and demographic data are accurate and updated.
• Manage electronic systems for patient forms and applications.
• Oversee front-office operations to maintain efficient patient flow.
  
  
  

What We’re Looking For:

• Skills: Strong leadership, organization, and ability to multitask in a fast-paced environment.
• Attributes: A self-motivated professional with excellent communication, problem-solving, and customer service skills.
• Preferred: Experience in healthcare operations, front-office leadership, or patient experience roles.
  
  
  

Perks & Benefits:

• Work-Life Balance: Enjoy a fulfilling leadership role with a structured schedule.
• Comprehensive Benefits: Access to health insurance, paid time off, and professional development opportunities.
• Career Growth: Be part of a mission-driven organization that invests in leadership development.