What are the responsibilities and job description for the Community Liaison position at Good Shepherd Hospice?
Overview:
The Community Liaison is responsible for providing customer service and increasing the use of Good Shepherd Hospice in assigned nursing facilities in an ethical and compliant manner. This Liaison provides customer service to the prospective patients, families, and caregivers through education and inservicing. Assisting with excellent and positive communication between GSH and partnering facilities is vital to the success of this role.
Responsibilities:
RELATIONSHIPS:
Good Shepherd Hospice is seeking a Community Liaison to join our team in Elk City!
The Community Liaison is responsible for providing customer service and increasing the use of Good Shepherd Hospice in assigned nursing facilities in an ethical and compliant manner. This Liaison provides customer service to the prospective patients, families, and caregivers through education and inservicing. Assisting with excellent and positive communication between GSH and partnering facilities is vital to the success of this role.
- Work closely with identified referral sources in all assigned facilities to ensure customer service and all eligible patients who need hospice, receive it in as timely a manner as possible.
- Utilize required technology daily and weekly (email, Outlook, CRM).
- Conduct a meaningful competitive analysis in assigned facilities. Conduct customer service and provide informational visits and evaluations with patients and families.
- Assist with development of market and company wide specific growth strategies.
POSITION CONDITIONS:
- Ability to maintain and grow in assigned facilities in an ethical manner.
- Strong organizational skills.
- High level of internal and external visibility.
- Ownership of defined territory.
- Timeliness of defined reports on a daily, weekly and monthly basis.
- Some work outside of normal business hours.
- Excellent public speaking and presentation skills.
- Strong desire to provide customer service and network with other healthcare professionals.
- Must be able to attend offsite training and professional organization meetings.
- Adhere to and participate in GSH HIPAA privacy program/practices, Business
- Ethics and Compliance program/practices and all GSH policies and procedures, and Mission-Vision
RELATIONSHIPS:
- Works with, builds and fosters relationships with all referral people and employees within assigned nursing facilities.
- Works, builds and maintains positive internal relationships.
- Ensures excellent and positive teamwork within the sales team.
- Must have a valid license to drive an automobile and have an acceptable driving. record as required by the automobile insurance carrier.
- Thorough knowledge of sales techniques and market analysis with a strong desire to meet and beat goals.
- Commitment to the hospice philosophy of care.
- Proficient in financial analysis and technology (Word, Excel PowerPoint).
- Extensive experience in consultative sales; expertise and knowledge of customer service and competition a must in the assigned region.
