Weekend Receptionist

Good Shepherd, a senior living community in Mason City, is searching for a weekend receptionist (Saturday and Sunday). The receptionist provides direct office support to all departments of Good Shepherd Health Center. The receptionist responsibilities also include maintenance of the Telephone Reassurance Program. The receptionist reports to the Receptionist-in-Charge. Shift is 10:30am – 4:30pm every other weekend, and every other holiday.

Essential Job Functions

· Answering Good Shepherd Phone Lines

· Answer all incoming calls and transfer to appropriate person/department

· Answer all incoming calls for various continuum of care

· Maintain confidentiality and security of resident and employee information as outlined in HIPAA

· Information source for visitors and residents

· Cash records – Patient Trust Accounts/Stamps/Guest Meal Tickets

· Sort mail and direct deliveries to appropriate person/resident

· Pass along all messages to maintenance on call

· Duties as assigned by Receptionist Supervisor

· Duties as requested by House Supervisor

· Duties as Cashier at Senior Sunday Meals

· Maintenance of the Telephone Reassurance Program

· Calls to those on Telephone Reassurance Program daily and follow up on non-responders

Telephone Reassurance

The Telephone Reassurance Program is a free telephone wellness check offered to seniors and/or live-alone individuals in the North Iowa area. It’s designed to maintain independence and reassurance for seniors in their own homes.

· Answer all incoming calls and make outgoing calls to those on the Telephone Reassurance Program daily.

· If no contact has been made in the appropriate time, call those individuals on the information card to check if they have spoken to the client. As a last report, the police may be called to make contact.

· Update all Telephone Reassurance information monthly and as needed.

Job Type: Part-time

Benefits:

• Retirement plan

Schedule:

• Rotating weekends

Work Location: In person