What are the responsibilities and job description for the Clinic Coordinator position at Good Shepherd Rehabilitation?
JOB SUMMARY
Serves as a liaison between patient, family/caregivers and therapy staff within an outpatient pediatric program setting. Provides coordination of therapeutic and support services to patients/clients and/or family/caregivers who are scheduled for therapy or seeking services. This provider enhances communication and exchange of information among the outpatient care team to assure appropriate and timely utilization and access to internal and external services for the exchange of information, and advocates for the rights and needs of patients.
ESSENTIAL FUNCTIONS
PROVIDE COMMUNICATION AND COORDINATION OF SERVICES
Assesses individual needs of patients and families/caregivers, in order to provide full participation in a plan of care, in collaboration with the treatment team.
Manages therapy schedule/waitlist to maximize patient accessibility to therapeutic services.
Obtains accessory information from family members, clinical staff and other relevant sources of information in order to maximize participation and success in their therapy program.
Coordinates efforts with other treating professionals and agencies.
Participates in professional collaborations and/or interdisciplinary treatment teams to maximize progress.
Initiates strategies and resources to enhance overall patient experience, such as transportation, education, and community support.
Establishes rapport with community agencies and support groups to enhance client access.
Coordinates volunteer program.
Communicates with physician liaisons, while building relationships with regular referral sources.
Communicates updates and program changes with marketing/communications dept.
Manages equipment needs.
ESTABLISHES AND MAINTAINS COMPASSIONATE ENVIRONMENT
Promotes high-quality customer service via courteous greeting, referring to other members of treatment team as needed.
Provides regular communication to treatment team via documentation and team meetings, as well as ad hoc communication as needed.
Maintains patient and organizational confidentiality standards, in accordance with Good Shepherd policy and ethics code, professional ethics code, and HIPAA standards.
Bridges communication between team members, family, and outside services,
CONTRIBUTES TO TEAM EFFORT
Functions as part of the interdisciplinary rehabilitation team within programmatic areas of responsibility.
Assists with development of support groups, social opportunities, and community events.
Addresses patient safety by identifying and communicating patient safety issues to the team, and patients/family.
Coordinates overall referral flow to the OP department, assuring patients are both accurately and timely scheduled for desired services.
Updates required and relevant policies and contracts.
Assists with entering clinic personnel payroll information.
Promotes positive work environment.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor’s degree preferred
High School diploma or GED required
Work Experience
2 years working in a role involving medical and/or social customer services
3-5 years of clinic office experience preferred
2 years working with or in a pediatric client setting preferred
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