What are the responsibilities and job description for the Intake Specialist - Community Benefits Assistance Program position at Good Shepherd Services?
The Intake Specialist performs a combination of reception, clerical, and intake duties for the Community Benefits Assistant Program (CBAP). The Intake Specialist is required to always act appropriately and with a professional demeanor in representing the agency and adhere to confidentiality policies regarding participant information.
Reports To: SENIOR PROGRAM DIRECTOR, Community Benefits Assistant Program
Location: 2588 Atlantic Ave, Brooklyn, New York 11207
Hours: 35 Hours/Week; Non-Exempt
Schedule: Monday-Friday from 10AM-6PM
Salary: $48,000-$53,000/year
Major Duties:
Direct tasks with participants:
- Greet and announce participants and guests upon arrival and ensure that their concerns are addressed by an on-site staff member whenever possible.
- Answer and direct all incoming phone calls to the appropriate person.
- Schedule participants for appointments depending upon service needs and staff availability. Respond to all internal and external referrals and maintain open communications with all referring agencies.
- Manage the referrals and excel logs for the legal, financial, and health providers.
- Pre-screen participants and schedule them with the corresponding staff and/or providers (e.g., legal, financial, health, taxes, etc.)
- Maintain ongoing communication with internal and external organizations that refer participants to the Community Based Assistant Program.
- Support participants with contacting government agencies (e.g., HRA, Social Security, Department of Labor, NYCHA/Section 8, and among others) to help with translations and advocacy.
- Conduct brief intake screening interviews with participants, translate and complete basic applications and forms for participants, and obtain case update information as needed.
Administrative- Clerical tasks:
- Provide clerical support to Community Based Assistant Program team (staff and on-site providers) as needed.
- Sort all incoming and outgoing correspondence, distribute appropriately, and perform mail runs as needed to other agency sites.
- Maintain inventory of all office and cleaning supplies and order these as needed. Operate various office machines (fax, copier, scanner, etc.) and monitor maintenance of equipment as needed.
- Schedule appointments with all the providers (e.g., legal, financial, health, immigration, taxes, and among others).
Databases:
- Maintain computerized and hard copy files and record keeping for the Community Based Assistance Program participants as specified.
- Enter participant information data into Single Stops New Tech (SST) and DYCD Connect databases on a weekly basis.
- Compile statistical data for monthly reports to funders.
- Ability to manage different excel documents (e.g., schedules, calendars, etc.)
- Assist as needed during special program and agency events including outreach, mailings, coordinating meetings, event set-up, etc.
- Perform other duties as assigned.
Qualifications:
- Bilingual (English/Spanish) required.
- High School diploma and minimum 1-year office experience required.
- Must be personable and friendly, with good verbal and written communications skills.
- Knowledge of MS Office (Outlook, Word, Excel) required.
- Must be able to work Monday-Friday from 10AM-6PM (schedule is subject to change as required by the program)
- Must have a commitment to work from a strength-based and youth and family development perspective.
Salary : $48,000 - $53,000
