What are the responsibilities and job description for the Risk Management Coordinator position at Good Shepherd Services?
Job Title: Risk Management Coordinator
Reports to: Director, Impact and Evaluation, YFWB
Location: 305 Seventh Avenue, 9th Floor, New York, NY 10001
Hours: 35 Hours/Week; Exempt
Salary: $61,000-$68,500/Year
Job Summary: The Risk Management Coordinator is responsible for ongoing monitoring of incident reports, ensuring data integrity throughout various systems, and reporting. Additionally, the Risk Management Coordinator is responsible for updating internal dashboards and reports.
Major Duties:
- Oversees all aspects of the internal incident reporting system (Salesforce)
- Updates data fields as necessary
- Creates dashboards and reports for multiple stakeholders on a regular basis
- Create and presents at internal meetings on data trends and analysis
- Assists in the review of all incident reports, ensuring correct submission and information is included in our internal reporting system.
- Follows up with program and support staff for missing details or key information as it relates to incidents and incident submission
- Conducts all trainings for staff on how to submit incident reports
- Troubleshoots with staff who are experiencing issues within the incident reporting system
- Collaborates with IT Salesforce Team to ensure all aspects of the system are up to date and accurate; troubleshoots as necessary
- Act as a backup for the Database Integrity Analysis for the NYS OCFS Connections system
- Provides inter-departmental support for the use, dissemination and sharing of data and other relevant information for Risk Management meetings.
- Prepares necessary materials for all Risk Management meetings including the compilation of data into PowerPoint slides.
- Prints, scans, categorizes, data enters, and files all incident related documents.
- Maintains digital files for meeting minutes and correspondence.
- Provides input on data and other needs as they relate to the implementation of Salesforce.
- Provides requested data on a regular and as needed basis to funders and oversight agencies.
Qualifications:
- Bachelors degree required.
- Ability to organize, analyze, crosscheck, and validate information and data.
- Experience in creating and maintaining databases and managing workflow from multiple sources.
- Ability to maintain the utmost discretion and integrity when handling confidential matters.
- Strong judgment with an ability to evaluate and respond appropriately to sensitive/urgent situations.
- Possess sound decision making skills with the ability to research and provide solutions to data conflict and discrepancies.
- Excellent computer skills including MS Outlook, Word, Excel, and Power Point.
- Working knowledge of Connections, EVOLV and Salesforce desirable.
- Ability to use computer literacy to quickly adapt to changing technology.
- Experience providing administrative support to executive level positions.
- Strong writing, editing and verbal skills.
- Highly organized, efficient and independently driven to work under pressure and adhere to deadlines and/or output expectations.
- Ability to multi-task, prioritize and work in a fast-paced environment.
- Excellent interpersonal skills, gracious and courteous customer service skills and ability to work as part of a team. Willingness to be flexible.
Salary : $61,000 - $68,500
