What are the responsibilities and job description for the Helpdesk Technician - (Atlanta) position at good2grow™?
Under the direction of the Sr. Network Systems Administrator, the incumbent is responsible for providing technical assistance and support related to computer systems, hardware, or software. This person will support local and remote users as well as install, support, and maintain local and remote computers. The Help Desk Support Technician helps to maintain the productivity of computer users and improve employee satisfaction.
Candidates must reside in or around Atlanta to be considered for this role.
Key Skills Required
Required:
good2grow® is a children’s beverage company based in Atlanta, Georgia. Our mission is to use fun to help kids consume healthier products. And our commitment to this mission has made us a high-growth innovative beverage company, with a large, diverse, and ever-growing set of retail partners. We create better-for-you drinks that give both parents and kids a smile by combining great taste with tons of fun. We partner with some of the biggest names in entertainment including Disney, Universal Studios, Nickelodeon, Hasbro and so many more to top our products with 100s of all of their favorite characters. Our line of products includes snacks, juices, flavored waters, and milks, so there’s something to make everybody smile.
Why join us?
good2grow® offers a competitive benefits package, including Medical, Dental, Vision, 401(k) with company match, Health Savings Account, Flexible Spending Account, Short and Long Term Disability (along with salary continuation), a robust Parental Leave Policy, Life Insurance, 12 Paid Holidays, plus a generous Paid Time Off package. Through our community involvement and employee engagement initiatives, you will see that we value our employees’ experience and the community around us. At good2grow®, you will be consistently challenged, and your opportunities will only be limited by your ambition!
Our Culture
Not only are our products fun, so is our organization! We are visionaries with a growth mindset, built on trust, integrity, and collaboration. Our culture is unmatched, described by our employees as transparent, flexible, inclusive, and team oriented. Other words we’ve heard used to describe us are empowering, nurturing, relaxed, and high performing. Our goal is for every employee to feel empowered, valued, and part of the good2grow family. Our organization is dedicated to leveraging technology to make our work more efficient and to keep our remote workforce connected. We place value on not only maintaining work-life balance, but also enhancing it by encouraging a culture that understands the importance of each individual’s unique circumstances. We are an industrious organization with a penchant for fun!
Candidates must reside in or around Atlanta to be considered for this role.
Key Skills Required
- Strong analytical mindset, decision-making and problem-solving skills
- Ability to influence – communicate clearly and concisely to gain alignment and drive action across varying audiences
- Strong Excel and PowerPoint skills
- Time management and project management skills a must!
- Attention to details and dedication to getting things right
- Maintain high level of organization, time management and project management skills, commitment to follow through, enthusiasm, and motivation
- Serve as the first point of contact for end users seeking technical support via help desk system, phone, and/or email. End user support will be related to Windows based software and hardware, and network access.
- Responsible for the installation and ongoing support for all personal computer hardware, software, operating systems, both Windows and Mac, and related peripherals such as monitors and printers.
- Assist in employee onboarding, including network user setup using Active Directory and assigning appropriate user access rights.
- Perform hardware upgrades, troubleshooting and repair on desktop and laptop equipment.
- Document and track problems and solutions in help desk system to ensure a timely resolution and escalate unresolved issues to next level of support when required.
- Provide first tier support to network users for office applications, such as Microsoft Word, Excel, Outlook, and other productivity software.
- Provide training to users for installed software.
- Manage PC setup and deployment for new employees (local or remote) using standard hardware, images and software.
- Work independently and with other IT personnel to identify and resolve issues.
- Support audiovisual equipment in conference rooms.
- Maintain user and system documentation and procedures for installed products.
- Other duties may be assigned as required.
Required:
- Two or more years related experience and/or training or equivalent combination of education and experience.
- Strong experience troubleshooting remote computers using various connection tools (TeamViewer, RDP, etc.)
- Expertise in Office 365 applications.
- Experience with Lansweeper helpdesk system, and A or MCSE/MCSA certifications or similar are a plus.
- Ability to identify potential system problems and propose ways to resolve.
- An understanding of the specific and global impact of changes to the operating, communications and technical systems and the ability to provide system direction in regard to the requests.
- A desire to continually improve skills and learn new technologies.
- Strong verbal and written communication skills.
- Must be able to communicate effectively and confidently with users and team members.
- Demonstrated ability to work independently with limited direct supervision.
- Ability to prioritize and manage multiple help desk requests.
- Ability to lead and/or facilitate technical sessions with users.
- We are looking for someone with a passion for service. You don’t have to be the loudest voice in the room, but you do have to love coming to work every day and you must have an authentic pride in your work.
- You must be a resourceful self-starter. If you wait to be told to do something before you do it, this isn’t the place for you.
- We need someone who is adaptable. The pace of change in our business is rapid. We create plans, but we’re always ready to shift as needed to accomplish our goals.
- You must be able to establish and retain trust across the organization. It’s a small company – there will be several critical relationships that can mean the difference between success and failure.
good2grow® is a children’s beverage company based in Atlanta, Georgia. Our mission is to use fun to help kids consume healthier products. And our commitment to this mission has made us a high-growth innovative beverage company, with a large, diverse, and ever-growing set of retail partners. We create better-for-you drinks that give both parents and kids a smile by combining great taste with tons of fun. We partner with some of the biggest names in entertainment including Disney, Universal Studios, Nickelodeon, Hasbro and so many more to top our products with 100s of all of their favorite characters. Our line of products includes snacks, juices, flavored waters, and milks, so there’s something to make everybody smile.
Why join us?
good2grow® offers a competitive benefits package, including Medical, Dental, Vision, 401(k) with company match, Health Savings Account, Flexible Spending Account, Short and Long Term Disability (along with salary continuation), a robust Parental Leave Policy, Life Insurance, 12 Paid Holidays, plus a generous Paid Time Off package. Through our community involvement and employee engagement initiatives, you will see that we value our employees’ experience and the community around us. At good2grow®, you will be consistently challenged, and your opportunities will only be limited by your ambition!
Our Culture
Not only are our products fun, so is our organization! We are visionaries with a growth mindset, built on trust, integrity, and collaboration. Our culture is unmatched, described by our employees as transparent, flexible, inclusive, and team oriented. Other words we’ve heard used to describe us are empowering, nurturing, relaxed, and high performing. Our goal is for every employee to feel empowered, valued, and part of the good2grow family. Our organization is dedicated to leveraging technology to make our work more efficient and to keep our remote workforce connected. We place value on not only maintaining work-life balance, but also enhancing it by encouraging a culture that understands the importance of each individual’s unique circumstances. We are an industrious organization with a penchant for fun!
