FT/PT Retail Associate

This is a description of a position at Goodall Pools and Spas, Inc.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

SUMMARY:
Under direction of the Retail Store Manager the sales professional will supply day to day retail support for that location. In addition, they will learn the various categories of sales within the retail location related to all sales opportunities within the company. The sales categories would include, but not limited to retail product sales, spas, renovations, service, above-ground pools, in-ground pools and other areas as assigned.

DUTIES AND RESPONSIBILITIES:

• Provides excellence in levels of customer service to all customers within the store or on the telephone, so as to help develop our company reputation for superior service.
• Enthusiastically learn and implement the Goodall Pools, Bioguard, and Sundance methodology of assuring the absolute best service for all customers.
• Assist with water testing and making recommendations for pool and spa care as directed within the Bioguard and Goodall programs.
• Promote positive Company image, both within and outside of the company structure.
• Suggest related products (add-on sales) by exploring customers true needs then making recommendations that will help them to be more successful with their pool or spa. Capitalize on incremental sales to grow business with each customer point of contact.
• Assist with day to day functions of stocking, receiving product, cleaning and other related areas as directed by Manager.
• Learn the point of sale system to provide the best service for customers.
• Help to maintain accurate inventory levels by properly handling materials in storage areas, on retail sales floor and customer register transactions.
• Develop the ability to learn all aspects of sales throughout the company as as directed by Store Manager.
• Participate in all sales training for various business units: Retail, Spas, Service, Renos, Above-ground Pools, and In-Ground Pools. Successfully complete classroom training, field training and testing to become certified in each area.
• Learns and consistently utilizes lead management and follow-up program as outlined by company guidelines.
• Demonstrates strong skills in developing and driving sales growth of all aspects of the company as related to the opportunities within the store unit. This would include the retail, retail/service equipment, spas, saunas, service, pools, and renovations business units.
• Initiates and completes customer care follow-up with all sales to ensure customer satisfaction and loyalty.
• Learn details of opening and closing store locations. Assists in assuring a clean and exciting atmosphere in which customers may shop including the exterior facility along with every part of the interior of the store.
• Maintain open communications with Store manager in regards to learning process, customer feedback and other areas that are important to cultivate a positive retail environment.
• Continue to seek to grow and learn within the pool and spa industry by utilizing all the tools provided by Goodall and the industry.
• Performs miscellaneous job-related duties as assigned.

WORKING CONDITIONS AND PHYSICAL EFFORT:
Work is normally performed in a typical retail work environment.
Limited physical effort required: with ability to lift up to 50 lbs.
Limited exposure to physical risk.

MINIMUM JOB REQUIREMENTS:
1 to 2 years experience directly related to the duties and responsibilities specified.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively and professionally, both orally and in writing.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to gather data, compile information and prepare reports. Ability to develop and maintain record keeping systems and procedures.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to foster a cooperative work environment