Assistant General Manager

Key Responsibilities:1. Operational Support:

• Assist the General Manager in overseeing the daily operations of the restaurant, ensuring everything runs smoothly.
• Ensure the restaurant is clean, organized, and complies with all health, safety, and sanitation standards.
• Monitor and adjust inventory levels, ensuring that the restaurant is adequately stocked while minimizing waste and spoilage.
• Assist with managing food preparation, ensuring it meets Goodcents’ quality standards and is prepared in a timely manner.
• Manage opening and closing procedures, ensuring all cash handling, inventory, and equipment checks are properly done.

2. Staff Management & Development:

• Supervise and assist in managing staff during shifts, providing leadership and direction.
• Train new employees and assist with ongoing training to ensure adherence to Goodcents’ service standards and operational procedures.
• Provide feedback and guidance to team members, coaching them on improving performance and delivering excellent customer service.
• Assist in scheduling employees to ensure adequate coverage and efficient labor management during peak and off-peak hours.
• Address employee issues and assist the General Manager in resolving any staff conflicts or concerns.

3. Customer Service Excellence:

• Ensure that all customers receive excellent service by maintaining a customer-first mindset.
• Assist in addressing customer complaints or concerns in a professional and timely manner.
• Monitor customer satisfaction levels and make recommendations to improve service and food quality.
• Lead by example by maintaining a positive attitude and creating a welcoming atmosphere for customers.

4. Financial & Operational Management:

• Assist the General Manager in tracking restaurant sales and key performance metrics.
• Help control operational costs, including labor, food, and inventory, to meet or exceed profitability targets.
• Ensure accurate cash handling and register reconciliation, supporting the General Manager in monitoring financial transactions.
• Assist with inventory management, ordering supplies, and maintaining adequate stock levels to prevent shortages.

5. Health & Safety Compliance:

• Ensure the restaurant complies with health and safety regulations, including food safety, sanitation, and workplace safety.
• Assist with regular safety inspections and implement corrective actions to maintain a clean and safe environment.
• Train staff on food safety, sanitation, and safety procedures to ensure compliance with company policies and regulations.

6. Leadership & Team Development:

• Provide leadership to the restaurant team, setting the tone for a positive and motivating work environment.
• Assist with recruiting, hiring, and onboarding new employees.
• Provide feedback on staff performance, and assist the General Manager in conducting performance evaluations.
• Support team-building activities, ensuring staff morale is high and turnover is minimized.

Skills & Qualifications:

• Education: High school diploma or equivalent (required); a degree in business, hospitality management, or a related field is a plus.
• Experience: 2-3 years of restaurant management experience or a similar leadership role in the foodservice industry.
• Leadership: Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
• Customer Service: Exceptional customer service skills with the ability to resolve issues quickly and ensure an outstanding guest experience.
• Financial Acumen: Understanding of restaurant financials, including cost control, labor management, and sales tracking.
• Communication: Excellent verbal and written communication skills to interact effectively with customers, employees, and management.
• Problem-Solving: Strong decision-making skills with the ability to solve operational challenges and provide practical solutions.
• Organization: Strong organizational and time management skills, with the ability to manage multiple tasks in a fast-paced environment.

Physical Demands:

• Ability to stand and walk for long periods.
• Ability to lift up to 50 pounds, including stock and supplies.
• Ability to work in a kitchen and dining area, with varying temperatures.
• Ability to work flexible hours, including nights, weekends, and holidays.

Additional Information:

• Competitive salary based on experience.
• Benefits may include health insurance, paid time off, and employee discounts.
• Opportunities for career growth and advancement within Goodcents.
• Comprehensive training programs to improve leadership, operational, and customer service skills.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $18 - $20